Job Logging
Students reporting a fault
Students wanting to report a faulty PC can do so through our
online job logging system.
If you require any assistance with using software applications
such as the Microsoft Office Suite please visit the Student ICT training
pages.
If you have any other queries relating to the ICT provision at
the University please refer to our online guidance documents in the first
instance.
Students can also access support from the ICT
helpdesk in a number of ways:
- Visit the Information desk on the 1st floor of
Fountains Learning Centre. If necessary they will refer you to one
of our ICT technical team. Your first contact should however always
be with the first floor desk.
- E: helpdesk@yorksj.ac.uk
- T: 01904 876696 (9am to 6pm Monday to
Friday)
Staff reporting a fault
Staff wanting to report a problem with a faulty PC, printer or
any other element of the University ICT provision can do so via our
online job logging system. If you
would like guidance on use of software applications these should be
directed to our ICT Staff Development Officer. For further guidance
on ICT Staff Training please visit our ICT Staff
Development pages.
Staff can also access support from the ICT helpdesk in a
number of other ways although anything that requires a member of
the ICT staff visiting your PC should be requested through the job
logging system.