Searching for and deleting large emails
1. After logging into OWA choose a folder (Inbox, Sent
Items, etc..), ‘right-click’ on ‘Conversations by Date’ and choose
‘Size’. Now press the ‘Home’ key on your keyboard to take you
to the top of the list.
2. You should then see your emails
sorted into size categories starting with the largest emails at the
3. To delete an email you can
a. ‘Right-click’ the email and choose
delete from the menu or…
b. Highlight the email with a single
‘left-click’ and choose Delete from the Toolbar.
Tip: To delete multiple emails just click
the envelope icon on each email and this will place a tick next to
all highlighted emails.
4. After deleting an email it will be
moved to the ‘Deleted Items’ folder of your mailbox. However,
emails stored in the ‘Deleted Items’ folder still count towards
your email quota so it is advisable to ‘Right-click’ the ‘Deleted
Items’ folder and choose ‘Empty Deleted Items’.
5. Once an email has been deleted from
your ‘Deleted Items’ folder it will no longer count towards your
quota. Should you wish to recover one of these emails simply
‘right-click’ the ‘Deleted Items’ folder and choose ‘Recover
Please note that recoverable emails
will be available for a period of up to 35 days after being
6. We now need to do the reverse of
step one. Change the list back to ‘Conversations by Date’ and
press the ‘Home’ key to revert to the original view.
You may wish to keep an email without it being displayed in the
Inbox. To do this you can move the email to another folder.
Select the email to be moved and click on the ‘Move’ button as
The move/copy window will appear. Select the folder you want to
move the email into and press the 'move' button.
The email will now be moved into that folder.
What to do if you are having difficulties
In the first instance please consult the instuctions above. If
this still does not resolve your issue then please do
not hesitate to contact us.
You can contact the ICT Helpdesk in the following ways
- Visit the Information desk on the 1st floor of
Fountains Learning Centre.
- E: email@example.com
- T: 01904 876696 (9am to 6pm Monday to