Printing Trouble Shooting
Welcome to the printer trouble shooting pages, here you can find
additional information for common problems encountered when using
the print system:
I cannot log into the photocopiers?
The username and password are the same as you use for logging
into the university computers and are authenticated against the
same system. If you entre your password incorrectly three times in
a row, on either the computer or the photocopiers it will lock
your account for 10 minutes. Even with the correct password you
will not be able to log in during this timeout period.
Also the touchscreens on the photocopiers sometimes do not
respond immediately to a press on the screen this can cause you to
enter the same characters twice. Try to enter it one
character at a time to ensure each letter appears before entering
Special characters in your password are
excellent for keeping your account secure, however they can
sometimes be more difficult to enter on the touchscreen. So please
take extra care when using these characters.
I cannot login to recharge my balance?
The budget recharge service uses a different password to your
normal YSJ one, however the username is the same. For details on
how to recharge your balance please click here.
My printing came out double sided?
The default print option is to print on both sides. To alter
this behaviour you have to change it before submitting the print
job. Please click here for details.
For further support you can contact the ICT Helpdesk in the
- Visit the Information desk on the 1st floor of
Fountains Learning Centre.
- E: firstname.lastname@example.org
- T: 01904 876696 (9am to 6pm Monday to