University Username and Password
What is it for?
- to access most University provided resources and services
- this is your ATHENS password, which gives you access to
databases, eJournals and eBooks from off-campus
How do I get it?
Details of how to get a username and password are available at
Using ICT at YSJ, although you should
have been given one when your started your course here.
What does it look like?
- Username: firstname.surname, e.g. joe.bloggs
- Password: your choice, e.g. charlie1985
What can I do if I can't log in?
First check the following:
- are you typing your username correctly (in the format shown
- is your CAPS LOCK key down?
- check that the domain in the logon box says YORKSJ (if you are
You will be automatically locked out of your IT account if you
input an incorrect username and password three times in a row. This
is a security measure, and you must wait for about 10 minutes
before trying again.
If I still can't log in, or I've forgotten my
Go to the Question Point in the Learning Centre, taking your
University card as ID. Learning Centre staff can issue you with a
new temporary password which you must then change. The new password
you choose must be different from the old one.
Please note that Learning Centre staff cannot issue passwords
over the telephone or by email.
How do I change my password?
All passwords must be changed once a year and cannot be the same
as one you have used before. You will be prompted by a message
telling you that your password has expired to ask you to change it
if you are using a PC on-campus. If you are off-campus, you will
not see this message.
If you wish to change your password while using the computers
on-campus, then do the following:
- hold down Ctrl and Alt and press the delete key
- choose the 'Change Password' option
- type in your existing password, then your new password
My username is incorrect. What should I do?
You can email the IT Helpdesk at email@example.com if your
name has been spelled incorrectly, or has changed, and you would
like it to be corrected.
© Copyright 2013 Information Learning Services
Fountains Learning Centre, York St John University, Lord Mayor's Walk, York, YO31 7EX
T: 01904 876696 F: 01904 876324 E: firstname.lastname@example.org