Appointment Information

Booking an appointment

You can book an appointment with a specialist adviser by speaking to one of the Student Advice Team in Holgate. Alternatively you can contact the specialist adviser directly. If you are an applicant hoping to start a degree at York St John and you have a query then you can make an appointment using this same system.

It is not always necessary for a face-to-face appointment with an adviser, and advice and information is also available over the telephone and via email. These are options often utilised by those students not residing in York, those on placement, or for many ongoing matters where regular appointments are often not necessary.

Before your appointment

Other than ensuring you have all relevant information and any necessary documents, it is unlikely that you will need to do anything prior to your appointment. If you have any concerns about this please contact the Student Advice Team.

Your appointment

Please ensure you arrive on time for your appointment. When you arrive please report to the Student Advice Team desk in Holgate and let them know that you have an appointment with a specialist adviser. They will let the adviser know when you arrive.

Ordinarily, your appointment will be held in one of the private interview spaces within the Holgate building. If a situation arises where this is not possible the adviser will discuss this with you at the start of your appointment.

During your appointment you will have the opportunity to discuss your circumstances, and any information or advice given will be based on your individual circumstances and requirements. The adviser may take brief notes during the appointment, which can be very important if a follow-up appointment or advice is required. This will be discussed with you during your appointment where appropriate.

Following your appointment

During your appointment it may be that action points are agreed. If action is to be undertaken by the adviser this will be completed within the timescales discussed during your appointment, or will be renegotiated where absolutely necessary. On some occasions it may be that the adviser is not able to take action until you have done something yourself, again this will be discussed during your appointment.

If you find that you require further advice or support from the adviser about your initial enquiry or about any other issue affecting you during your time as a student, you can return to the team at any time using the contact methods outlined above.

If you have accessed any of our teams during your time as a student but will soon be completing the final year of your course, are a recent York St John graduate, or have withdrawn from your course, it may be that support from advisers can be continued. Please contact the Student Advice Team directly if you feel this affects you.