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How to use the telephone service

INTERNAL

To call another extension – Key in the extension number

To call the switchboard - Dial 0

 

EXTERNAL

To call a number outside the University – Dial 9 followed by the number.

Most extensions DO NOT have international access, dial 0 for assistance.

 

DIRECT DIAL INWARD

Dial 87 followed by the extension number.  If outside York, prefix 01904

 

BASIC OFFICE TELEPHONES (ANALOGUE)

 

To make an enquiry during a call

Press the recall key on your telephone and when you hear the dialling tone,

key in the extension you require

To return to the original call, press Recall key again.

To transfer a call to another extension

Ask the caller to hold the line

Press the Recall key and dial the extension required.

Stay on the line until the call is answered and then replace your handset. 

The call will transfer automatically.

If you wish to talk to the recipient, the outside caller will not be able to hear your conversation.

If no reply press Recall to return to original caller.

To divert calls to another extension

Pick up receiver and dial *1 plus extension number you wish take the call.

To divert to Voicemail

Pick up the receiver and dial *17000

To cancel diversion

Pick up the receiver and dial #1

 

DIGITAL TELEPHONES

Please ring 6919 for assistance

 

Calls to Directory Enquiries and BT operator are restricted

Reception can provide business and residential numbers for Great Britain. Dial 0 for assistance.

 

VOICEMAIL

Voicemail is available on all extensions and can be used to answer calls if you are away from your desk or engaged on another call.

 

LOG ON – INTERNALLY

  1. Lift handset
  2. Key in 7000
  3. Voice mail will ask for mailbox number – Key in your own extension number and #
  4. Voice mail will ask for password number – Key in password* and #
  5. To log off press 83

*Your temporary password is the same as your extension number. 

 

LOG ON – EXTERNALLY

  1. Ring your own telephone number.
  2. You will hear your own recording
  3. Interrupt the recording by keying in 81
  4. Voice mail will ask for your mailbox and password – enter as above

 

RECORDING YOUR GREETING

  1. Lift handset
  2. Key in 7000
  3. Voice mail will ask for mailbox number – Key in your own extension number and #
  4. Voice mail will ask for password number – Key in password and #
  5. Voice mail will tell you to key 8* for mailbox commands
  6. Follow prompts
  7. When ready to record key 5 and speak
  8. When you have finished key # to end and save
  9. Key 2 to playback, if you are not happy with the message key 76 and 5 to re-record
  10. Replace handset.

 

CHANGING PASSWORD

  1. Lift handset
  2. Key in 7000
  3. Voice mail will ask for mailbox number –Key in your extension number and #
  4. Voice mail will ask for password – Key in your password and #
  5. Key 84
  6. Follow prompt
  7. Password numbers must be a minimum of 4 digits and maximum of 32 digits
  8. Replace handset

 

Page last updated on 2/9/2012