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Supporting you

Supporting you

Press Play imageWe’re here to help you succeed

We offer all students a comprehensive introduction to university life and study skills, usually starting just before the first semester begins, continuing through Welcome Week and well into the first semester. This provides a warm welcome for those starting university for the first time!

We pride ourselves on our reputation for putting students at the heart of everything we do and we offer a wide range of support. Our external Quality Assessors regularly rate this aspect of our provision as outstanding.

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Press Play imagePutting you first

We realise that everyone has different experiences, personalities, backgrounds and ways in which they learn,. That’s why we personalise our support services to meet your needs. so our teams can provide professional advice, information and guidance, counselling, referral, skills development, advocacy, liaison, training, assessment and support.


Press Play imageStudent Advice Team

The Student Advice team is the first stop for any questions you may have about your student experience. They work closely with other departments within the university so if the team cannot deal with your enquiry directly they will either refer you on to an expert adviser in one of our specialist teams, another member of York St John staff or an external advisory body where appropriate.

They can be contacted on: T: 01904 876477 or E: studentadviceteam@yorksj.ac.uk


Press Play imageStudent Funding Advice Team

Advisers are available to provide you with impartial advice on a wide range of issues including student funding, welfare benefits, debt, housing, part-time and casual employment, insurance and consumer rights.

The team also provides information on the different scholarships, fee waivers and bursaries for which you may be eligible.

T: 01904 876939 E: fundingadvice@yorksj.ac.uk


Press Play imageStudy development

Study development is available to all students and is delivered through workshops, short writing courses, individual and small group tutorials. We can help you to identify ways to improve the quality of your academic work and offer advice and tuition on study and writing strategies.


Press Play imageHealth and welfare

Your success at York St John University is dependent on your wellbeing, so your health and welfare are very important to us.

We offer the following services:


Wellbeing & Counselling

The Wellbeing team offers free confidential support for students to discuss personal or academic concerns. The services we offer to students include free and confidential counselling, welfare advice, wellbeing support, mental health case management, support for Care Leavers, self-help materials and workshops. We hold a daily wellbeing drop-in. All our counsellors are qualified and work to BACP standards.

T: 01904 876477 E: wellbeing@yorksj.ac.uk


Health Centre

Our on-campus health centre is staffed by the York Medical Group. You can register for a doctor here. Surgeries are held regularly and a practice nurse holds a daily clinic on a range of services. Health promotion activities/campaigns are held regularly, to help you make the most of your time as a student.


Residential Support Assistants (RSAs)

Trained Residential Support Assistants support students living in residential accommodation across the campus and a number of RSAs are on call every night during term-time.

RSAs work closely with colleagues across the University to make sure we maintain an environment where you will feel safe, supported and able to succeed in your studies.


Chaplaincy & Spiritual Care

We offer holistic spiritual care to students from all beliefs and none. The University provides a prayer room for use by all faiths, has a Peace Garden, a Quiet Place and a Chapel.

The Chaplaincy offers a non-judgemental, confidential ‘listening ear’ service to all. Faith advisers from many of the world faiths also provide support and advice. Students also have opportunities to engage with local faith communities.

T: 01904 876606/7 E: chaplaincy@yorksj.ac.uk


Press Play imageAdditional Learning Support

York St John is working hard to create an inclusive environment for all our students. We work with a wide range of students who may require some kind of additional learning support such as students with dyslexia, disabled students or students with medical conditions.


The Disability Support

We offer a range of services such as note taking, mentoring and special arrangements for examinations.

We realise that each student’s requirements are different. Therefore, we ask that if you do need our advice or support that you get in touch with us as soon as possible so that we can discuss the types of arrangements that are in place at the University.

T: 01904 876540 E: learningsupport@yorksj.ac.uk

We would also advise you to visit us if you can, before accepting an offer, as there may be some very specific arrangements that we may need to discuss.


Dyslexia and Specific Learning Difficulties (SpLD)

The University offers screening for specific learning difficulties and you can also apply for funding towards the cost of a full educational psychologist’s assessment . If you are diagnosed with a SpLD there is a wide range of support and guidance here to help you. This includes individual and small group sessions with specialist tutors, mentoring and training on the use of assistive technology software packages such as TextHelp and Inspiration.


Funding to pay for support

Most UK full-time and part-time students, who require the sorts of services mentioned above, are eligible to apply for Disabled Students’ Allowances (DSA) from their funding provider such as Student Finance England.

DSAs are non means-tested grants which pay for things like technical equipment, support workers and specialist one-to-one study skills tuition.


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