Applicant Appeals and Complaints Policy

Appeals procedure

There is no right of appeal against an admissions decision about matters of academic judgement regarding an applicant’s suitability to study a programme; or about an applicant’s failure to satisfy non-academic requirements specified by external agencies for a particular programme (e.g. criminal records checks or occupational health checks).

All appeals should be made within 14 calendar days of a decision being made, appeals made outside this timescale will only be addressed at the discretion of the University.

However, a complaint relating to a procedural error, an irregularity or maladministration should be made in writing to the Admissions Manager, who will respond to the applicant in writing.

Any further complaint will be considered by the Vice Chancellor whose decision is final.

Applicants who request feedback or make a complaint or ask for a review of the admissions policies and procedures will not be discriminated against in any further applications on the basis of any of these.

Complaints procedure

A complaint relating to a procedural error, an irregularity or maladministration should be made in writing to the Admissions Manager, who will respond to the applicant in writing.

The Admissions Manager will carry out an initial investigation of the circumstances surrounding the complaint.

The Admissions Manager will communicate the decision, to the appellant.

Any further complaint will be considered by the Vice Chancellor whose decision is final.

Applicants who request feedback or make a complaint or ask for a review of the admissions policies and procedures will not be discriminated against in any further applications on the basis of any of these.

All appeals or complaints, please submit in writing, with all relevant information to Matthew Taylor at m.taylor1@yorksj.ac.uk, or to Matthew Taylor, Head of Admissions, York St John University, Lord Mayors Walk, York, YO31 7EX.

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