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Coronavirus advice

Support for students during the coronavirus pandemic

To ensure the safety of our University community, all teaching, learning, assessment and contact time will be delivered online from 20 April. Our priorities are to protect your physical and mental health and give you the best possible opportunities to continue your studies during this unprecedented time. Although our campus buildings are closed, many of our services are operating remotely.

On this page:

  1. Health, wellbeing and disability support
  2. Learning, teaching and assessment
  3. Accommodation
  4. Library and learning support
  5. Finance and funding
  6. See the latest advice on our FAQs page
  7. Remote access to services and support

If you can't find the help you're looking for, or aren't sure who to contact, please email


Health, wellbeing and disability support

We've enhanced our wellbeing and welfare support to better help you from home. Please contact the Wellbeing team to access a range of wellbeing support services.

Health and wellbeing Email Wellbeing


Learning, teaching and assessment

On Tuesday 7 April, Vice Chancellor Professor Karen Bryan announced the latest measures that York St John University has put in place to ensure that you are not disadvantaged as a result of the current pandemic.

COVID-19 assessment arrangements



Students in private accommodation

If you are staying in private rented accommodation and require support and advice, please email the Welfare and Wellbeing Team.

Email Wellbeing

Students in University accommodation

If you are staying in University accommodation and require support and advice, please email the Accommodation Team.

Email Accommodation


Library and learning support

Our library and learning support service is available online, with specialist support available from our Digital Training and Academic Liaison teams, and all other library queries being taken via email by our Service Desk team.

Library and learning support


Finance and funding

As per information provided by the Student Loans Company, students should still receive maintenance loan payments when normally expected. Please visit the SLC's pages on this for more information.

If you are a student who is struggling financially you can apply to the student support fund for assistance.

Student support fund


See the latest advice on our FAQs page

Answers to many of the questions you may have can be found on our coronavirus FAQs page.

Coronavirus advice

Remote access to services and support

Many of our services can now be accessed remotely. Please see below for available support, relevant information, and contact details.

York St John Students' Union are also offering help and advice, including with housing, wellbeing, and academic FAQs.

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    If you have any cocerns about your wellbeing, the Wellbeing Team is currently offering advice and support to students via email.

The Wellbeing staff are checking their inbox Monday–Friday. Although you'll iniatially receive an Out of Office response giving you some general signposting on ways to access help and support, you will also receive a personalised response in addition to the standard information being sent out automatically.

Big White Wall

York St John students have free access to this online 24/7 support site offering self-help programmes, creative outlets and a community that cares. Students can visit the Big White Wall website and register for free using their York St John email address.

Wellbeing Zone

Visit the York St John University Wellbeing Zone here

Emergency and out-of-hours support

Students in York at risk of suicide or self-harm should call the York Crisis Team on 0300 0200 317 

Students in York can access out of hours (6.00pm to 11.00pm) mental health support from The Haven at 30 Clarence Street. Please visit The Haven website or or email for information about this service.

Students not in York can find out about local mental health support services via the NHS website 'How to Access Mental Health Services' or Hub of Hope.

Welfare Advice

If students are experiencing a situation which requires Welfare Support (e.g. crime, domestic violence, sexual assault, hate crime, housing issues etc) they should email their concerns to and a Welfare Advisor will signpost them accordingly.

Support during Coronavirus crisis

Several charities have produced some useful information on how to manage your mental health in the event you are self-isolating:

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    Please email any queries in relation to disability support. The DAT inbox is being checked daily and student enquiries are being directed to the appropriate Disability Adviser.

We are keen for you to know that whilst we are not on campus, we are still actively working to continue supporting you. If you have questions about any of your support needs, DSA, equipment, study support or adjustments for your studies, do please email the Disability Advice Team.

  • It is recommended that you continue working on your assignments and aim for your current deadlines, unless you have specifically been advised differently by your Academic School. If you would like study skill support, you can book sessions with a Study Development tutor, your Academic Liaison Librarian, or the Digital Trainers.
  • If you have specialist tutoring or mentoring support from STMT (Specialist Tutoring & Mentoring Team) at YSJ, then you will have been contacted to advise you that the support is term time only and they will be back working from the 20th April. This will be available remotely and you will be advised how to book by your support specialist.
  • If you need assistance with your technology, either your assistive software or your laptop, then please email or make a booking online.
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  • If you need help with study skills tuition, you can book in advance and the tutorials will be available through Teams or Zoom.
  • 45-minute online tutorials are bookable online.

Library and learning support is available online, where all the information on how to access those services can be found.

  • Don't worry about fines on items you currently have on loan, we have extended the loan period so all items are not due back until the 26 September.
  • You can find online books and journals via the Library Catalogue, and our Specialist Subject Resources (A–Z Databases) are available on our website.
  • Our postal loans service is currently suspended but we will do what we can to source electronic alternatives for you.
  • The accessible scanning service can still fulfil requests. We will source PDF versions of texts from RNIB and publishers where possible, but our custom scanning service is currently suspended.
  • Laptops: If you need to borrow equipment/media equipment you can contact the Innovation and Technology Services (ITS) Helpdesk via email ( Please note that the University has limited equipment available for loan.

The Specialist Technical Team are available to support students and staff. Online tutorials and assistance can be arranged.

For useful resources and how to contact the technical specialists, visit the Specialist Technical Services webpages:

Specialist Technical Services

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    The funding advice team can help students to find funding, run Money Health Checks and support you if your financial circumstances change.
  • We recognise that due to the Covid-19 pandemic you may be struggling financially but you can apply to the student support fund at any point throughout the academic year. Any help awarded from the fund is usually non-repayable.
  • To apply to the fund you will need to complete an online application. When completing the online application please make sure you use exact figures because these will be used in the assessment. During the application process, your income and expenditure will be assessed so please be prepared to provide evidence of this if requested. (Once you have started an application for financial assistance, it is mandatory that you have registered on Blackbullion, our online money education tool. You can do this using your York St John University email. Failure to register will delay your application in being processed.)
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    Email Careers for general queries and questions, including CV checks.
  • We are available for online video or phone careers appointments, bookable via LaunchPad Online.
  • Launchpad Online also have digital careers resources: Manage Your Future and our YouTube Podcast channels.
  • Where we were due to be in curriculum delivering, we'll be creating digital resources/lessons.
  • We recognise that you may have lost your part time job due to Covid-19 so we are looking for part-time jobs that you can do now!
  • We are working on creating online events to engage you (in particular final year) with employers who are recruiting graduate roles as well as employers who will be targeting 2nd into 3rd year students to apply for their graduate schemes from September.
  • Make sure you keep up to date through social media or Job Tease as we are sending out a weekly newsletter and we are promoting part-time jobs, graduate jobs and volunteering. We are also promoting careers appointments and online resources.
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    T: 01904 876055
  • We are running a remote appointment service for students going abroad in 2020/21 via Microsoft Teams, Skype or Zoom. You can book through Launchpad online. You can state your preferred way to be contacted, or you can book via emailing us.
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  • We can provide you with support and advice on professional placements (Education and Health courses). This can include expenses.
  • We can also support you with the next steps and options available should you want to apply for/consider a placement year.

Our dedicated widening participation team are on hand to offer information, advice and support to our diverse student body.

  • If you are a care leaver, estranged student, student carer, sanctuary scholar or trans student then you can email Anna on
  • If you are a mature student, commuting student or student parent, you can email Emma on
  • Email for general enquiries and questions
International Student Support

We offer information, advice and support to current, prospective and former international students. This includes students who have remained on campus and those who have returned home.

Our inbox is checked daily. We will respond as soon as possible.

Visa team

We offer visa and immigration information for applicants and current international students.

Our inbox is checked daily. We will respond as soon as possible.

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