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Short course

Developing Quality Improvement Skills

Keep your change projects on track and act with confidence to maximise benefits to you and your workplace.

This study day will be an introduction to quality Improvement methods to support the delivery of continual service improvement . The aim is to equip and consolidate the participants knowledge of quality improvement skills necessary in order to deliver high quality, continual service improvement.

York campus

  • Duration – One-day study day
  • Facilitators - Louise Parker

Course Fees

Course information

What will I learn?

Quality Improvement tools and techniques that will support the delivery of continual improvement to services, specifically:

  • Model for improvement and PDSA cycles
  • Identifying how to add value and reduce waste
  • process mapping, identifying the current state
  • Measurement for improvement
  • Human dimensions of change key stakeholders
  • Tips on delivering a successful project

Who should attend?

Suitable for all NHS staff, including clinical, non-clinical, operational and administrative, in all settings who are seeking to deliver quality improvements or change ideas within their services.

What difference will it make to attendees?

Attendees will develop knowledge and skill in the application of quality improvement tools techniques and methodologies in order to deliver continual service improvements within your own service.


What difference will it make to my work?

Attendees will develop confidence in the application of quality improvements, by using a framework to underpin change ideas and maximise the impact of transforming current service delivery.

The day will also equip delegates with the ability to recognise when the change process isn’t working well and identity ways of getting the change back on track.

What difference will it make to my employer?

Enhance the effectiveness change ideas and maximise the impact and sustainability of the improvements gained.

Course leader biographies

Louise Parker, leads the service improvement team in York foundation hospital and has over 20 years’ experience of working in the NHS and delivering service change in this complex and challenging environment.

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