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Short course

Challenging Conversations

Turn challenging conversations into positive outcomes with this 3 hour workshop.

Successfully approaching difficult or challenging conversation involves managing emotions and information in a sensitive way, whilst addressing issues such as poor performance or behaviour, investigating complaints, discussing personal issues or dealing with personality clashes. Knowing you have to have such a difficult conversation with someone at work can be stressful and involve many emotions. Yet we all want to be able to undertake such conversations with confidence and success.

York campus

  • Duration – Half-day study day
  • Facilitators - Frances Dodd

Course Fees

Course information

How will you benefit and what will you learn?

This workshop you enable you to proactively approach challenging conversations and achieve positive outcomes. Our aim is that you will improve your confidence and enhance your knowledge and skills for reducing stress, taking action and tackling difficult conversations head on.

The training will show you how to prepare for difficult or crucial conversations, how to manage and control the workplace discussion process and how to ensure you are talking to employees in as productive a way as possible.

Please note - this is a 3 hour workshop and will take place on Friday 7 December (AM only)

This course is suitable for anyone, as we all have the need for difficult and challenging conversations.


Course leader biographies

Frances Dodd As a Chartered Business Psychologist and Certified Master Trainer for Strengthening Per-sonal Resilience, Frances enjoys applying psychology to the practical issues of the workplace. She has over 15 years experience in Higher Education both at York St John University and The Open University, where she has specialised in stress and resilience, psychometric testing, leadership development, coaching and Human Factors.

Frances has a background in the corporate world where she worked as a Senior Manager in a FTSE top 100 company for 8 years, as well as running her own consultancy.

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