Health and wellbeing
Wellbeing and Welfare team additional service information
We recognise these exceptional circumstances may be stressful for you and although we cannot see you in person you can still contact us via email. This page contains advice and a list of alternative services for you.
We have suspended face-to-face wellbeing and welfare support. You can still contact us for support by email. We can offer advice and direct you to alternative services.
We will be answering emails from 9:00am to 5:00pm on Monday to Friday.
Supporting your mental health
York Crisis Team
If you are in York and experiencing a mental health crisis or feel you are at risk of harming yourself you can call the York Crisis Team 0300 0200 317
Open 24 hours a day, every day.
The Haven offer a supportive evening service for people experiencing emotional distress.
30 Clarence Street, York
Open 6:00pm to 11:00pm every evening (including weekends and bank holidays).
The service offered by The Haven has changed because of the coronavirus outbreak. Please check The Haven's website for details.
Mental health support outside of York
If you are not in York then you can find local mental health support through the NHS website or the Hub of Hope.
Services in York
To keep up to date on support services available in York visit the City of York Council website.
Connected York is an app for York residents. It has up to date information on local services that are open for business, which food outlets offer delivery or collection and who is offering essential services and support. Residents can download the app free from Apple and Google stores.
York Foodbank offers support for people struggling financially
If you need welfare support please email us and we can provide support and resources.
You may need welfare support if you are a victim of a crime, domestic abuse, sexual assualt, hate crime or have housing issues.
Your welfare when self-isolating
Several charities have produced useful information on how to manage your mental health in the event you are self isolating.
Resources for emotional and welfare support
If you need emotional support (including out of hours support) please see the services listed below and contact them directly.
Available 24 hours a day, 365 days a year. You do not need to feel suicidal to access this service. The Samaritans can offer supportive listening.
A confidential support and advice service for young people under the age of 35 who are experiencing thoughts of suicide and anyone concerned that a young person could be thinking about suicide.
Big White Wall
As a York St John student you also have free access to an online 24/7 support site called Big White Wall.
This is an online mental health and wellbeing service offering self-help programmes, creative outlets and a community that cares.
Register for free using your York St John email address.
An online support service provided by MIND.
Students against depression
Essential support for under 25s.
Extensive video, audio and print information on a wide variety of wellbeing and mental health issues.
Shout Crisis Textline
CALM Campaign Against Living Miserably
Especially aimed at males who may be experiencing isolation and low mood.