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Health and wellbeing

Wellbeing and Welfare team additional service information

We recognise these exceptional circumstances may be stressful for you and although we cannot see you in person you can still contact us via email. This page contains advice and a list of alternative services for you.

We have suspended face-to-face wellbeing and welfare support. You can still contact us for support by email. We can offer advice and direct you to alternative services.

We will be answering emails from 9:00am to 5:00pm on Monday to Friday.

Email the Wellbeing team


Supporting your mental health

York Crisis Team

If you are in York and experiencing a mental health crisis or feel you are at risk of harming yourself you can call the York Crisis Team 0300 0200 317
Open 24 hours a day, every day.

The Haven

The Haven offer a supportive evening service for people experiencing emotional distress.

30 Clarence Street, York 

Open 6:00pm to 11:00pm every evening (including weekends and bank holidays).

The service offered  by The Haven has changed because of the coronavirus outbreak. Please check The Haven's website for details.

Mental health support outside of York

If you are not in York then you can find local mental health support through the NHS website or the Hub of Hope.

NHS: Access mental health services

Hub of Hope

Services in York

York council

To keep up to date on support services available in York visit the City of York Council website.

City of York Council

Connected York

Connected York is an app for York residents. It has up to date information on local services that are open for business, which food outlets offer delivery or collection and who is offering essential services and support. Residents can download the app free from Apple and Google stores.

Download Connected York

York Foodbank

York Foodbank offers support for people struggling financially

York Foodbank

Medical advice and emergencies

If you require medical treatment please access support from the NHS 111 website.

NHS 111

You can call NHS 111 on 111. Only call if absolutely necessary.

If you are experiencing a medical emergency please call your local Accident and Emergency department or call 999.

Welfare support

If you need welfare support please email us and we can provide support and resources.


You may need welfare support if you are a victim of a crime, domestic abuse, sexual assualt, hate crime or have housing issues.

Your welfare when self-isolating

Several charities have produced useful information on how to manage your mental health in the event you are self isolating.


Mind: Coronavirus and your wellbeing

Student Minds

Student Minds:Coronavirus resources


Resources for emotional and welfare support 

If you need emotional support (including out of hours support) please see the services listed below and contact them directly.


Available 24 hours a day, 365 days a year.  You do not need to feel suicidal to access this service.  The Samaritans can offer supportive listening.

116 123


A confidential support and advice service for young people under the age of 35 who are experiencing thoughts of suicide and anyone concerned that a young person could be thinking about suicide.

0800 068 4141
Papyrus Hopeline

Wellbeing zone

The Wellbeing Zone


NHS OneYou

Big White Wall

As a York St John student you also have free access to an online 24/7 support site called Big White Wall.

This is an online mental health and wellbeing service offering self-help programmes, creative outlets and a community that cares.

Register for free using your York St John email address.

Register with Big White Wall


An online support service provided by MIND.


Student Minds

Student Minds

Students against depression

Students against depression

The Mix

Essential support for under 25s.

The Mix

Wellbeing Glasgow

Extensive video, audio and print information on a wide variety of wellbeing and mental health issues.

Wellbeing Glasgow

Shout Crisis Textline

Text 85258 

Shout - for support in a crisis

CALM Campaign Against Living Miserably

Especially aimed at males who may be experiencing isolation and low mood.


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