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Wellbeing support

Our A to Z of wellbeing resources

A guide to resources and services that can provide support.

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Use our A to Z guide to find information, support and links to resources.

Remember, you can talk to our experienced team about any of the topics on this page.

A to Z of resources

Everyone feels angry sometimes. It is not a ‘bad’ emotion, sometimes it can even motivate you to get something done or put something right. Anger can be a problem though if it makes you feel out of control and starts to affect your life in negative ways.

You can view a full list of the signs and symptoms of anger on the NHS controlling anger page

What the Wellbeing team can offer

How you can help yourself

The following resources can provide information and tips on how to manage anger:

External support

The following helplines can offer support: 

  • Samaritans: Call 116 123 for a listening service. Open 24 hours a day, 7 days a week.
  • Campaign Against Living Miserably (CALM): Call 0800 58 58 58 to talk to someone. Open daily, 5:00pm to midnight.
  • The Haven: Call 07483 141 310 to talk to someone when you are experiencing emotional distress. Open evenings, 6:00pm to 11:00pm.

Everyone feels worried sometimes, but if your feelings are interfering with your life and you have persistent worry and panic that stays with you, it could be a sign that you need help managing your anxiety. 

You can view a full list of the signs and symptoms of anxiety on the NHS anxiety web pages.

What the Wellbeing team can offer

How you can help yourself

Use the following resources to find out more about anxiety:

External support

Only a doctor or mental health professional can diagnose anxiety or panic so if you are worried please see your GP. You can self refer to the Improving Access to Psychological Therapies (IAPT) service without having to see your doctor.

You can also get support from these helplines: 

  • Anxiety UK: Call 03444 775 774 for support, help and information. Open Monday to Friday, 9:30am to 5:30pm.
  • Saneline: Call 0300 304 7000 for specialist emotional support. Open daily, 4:30pm to 10:30pm.
  • Samaritans: Call 116 123 for a listening service. Open 24 hours a day, 7 days a week.

The University community contains a rich and diverse mix of people and from time to time disagreement and conflict will arise.

The terms bullying and harassment are often used interchangeably. In general, they can be defined as: behaviour directed towards an individual, that is unwelcome, uninvited and causes a detrimental effect.

Sexual harassment is defined as unwelcome behaviour of a sexual nature. Sexual harassment is when someone behaves in a way which makes you feel distressed, intimidated or offended and the behaviour is of a sexual nature. Sexual harassment is a form of discrimination under the Equality Act 2010. Sexual harassment is not okay and has no place in the University community.

A hate crime is any criminal offence which is perceived by the victim or any other person, to be motivated by hostility or prejudice based on a person's race or perceived race; religion or perceived religion; sexual orientation or perceived sexual orientation; disability or perceived disability and any crime motivated by hostility or prejudice against a person who is transgender or perceived to be transgender. An act which is not an offence may be treated as a hate incident. Any allegation of hate crime is likely to invoke disciplinary procedures.

If you are at risk now and fearful for your immediate safety you should: 

  • Call 01904 876 444 for the campus secuity team (on campus incidents only)
  • Call the police on 999
  • Take yourself to a safe place, such as a friend's house or the library and be around people. 

What the Wellbeing team can offer

How you can help yourself

It is important to talk to someone about your situation. This could be family and friends, someone from the Students' Union, your tutor or Head of School. 

Make sure you keep a record of every incident that occurs. Keep all emails, texts, letters and social media correspondance. Taking screenshots is really useful. Write down a brief account of what heppened, noting the date, time and any witnesses to the behaviour.

You can also tell the person to stop contacting you and block them on your phone and social media accounts.

Use the following resources to help:

External support

You can contact the following organisations for support:

  • Police Community Support Officer (PCSO): call 101 and ask to speak to Katie Lowther or email Katie.Lowther@northyorkshire.pnn.police.uk.
  • IDAS: Call 03000 110 110 for excellent support, advice and guidance here in York. Open 8:00am to 11:00pm.
  • Bridge House - Sexual Assault Referral Centre: Call 0330 2230 362 for a service for women and men who have been sexually assaulted or raped recently or in the past. You can make a self referral to them and their website offers useful information.
  • Bullying UK: Call 0800 800 2222 for support, advice and resources.
  • Supporting Victims: Call 01609 643 100 for advice and support if you think you are a victim of hate crime

The following helplines can offer support: 

  • Samaritans: Call 116 123 for a listening service. Open 24 hours a day, 7 days a week.

COVID-19 has had an impact on almost every aspect of life and that includes your University experience. If you have questions about current government guidance go to www.gov.uk/coronavirus. This gives details of the symptoms of the virus and what to do to protect yourself and others as well as other information such as how to get testing.

What the Wellbeing team can offer

How you can help yourself

The NHS have put together useful tips and practical advice on keeping your mind and body active, fit and healthy. They provide information on:

  • Employment and finances
  • Staying connected with others
  • Talking about your worries
  • Looking after your body and getting a good night's sleep
  • Staying on top of difficult feelings
  • Relaxation and planning time to enjoy thing things you like to do.

There are tips, videos and helpful links to other support services. Give it a go, there is something for everyone!

COVID-19 staying at home tips

External support

If you are feeling physically unwell and think you may have been exposed to COVID-19, do not go out but call NHS 111 for advice. You will not be advised to try and see your GP if you are experiencing any COVID-19 symptoms.

You can also get support from Student Space. 

Student Space is operated by Student Minds a national student body and is offering additional services during COVID-19. This includes access to dedicated support services for students, by phone or text, information and tools to help you through the challenges of coronavirus.

Your community is important to us and your personal safety is paramount. For this reason, York St John University works closely with North Yorkshire Police’s Safer Neighbourhood Policing Team. Within this team are Police Community Support Officers (PCSO). They provide a visible and reassuring presence within our community and are available to students to gain advice and guidance on crime related issues. PCSOs can: 

  • Security mark your property e.g. bicycle/ laptop/ phone to prevent theft
  • Aim to reduce antisocial behaviour e.g. increasing patrols in certain areas
  • Give you advice on keeping safe
  • Meet with you to give you advice on any concerns you may have e.g. safety or a crime related concern.

What the Wellbeing team can offer

How you can help yourself

Use the following resources to find out more about staying safe from crime. 

Domestic violence can happen to anyone but it is important that you educate yourself on the signs and try to seek support.

You can view a full list of the signs of domestic violence on the NHS domestic violence page. 

What the Wellbeing team can offer

How you can help yourself

External support

The following helplines offer support: 

  • IDAS: Call 03000 110 110 for excellent support, advice and guidance here in York. Open 8:00am to 11:00pm.

According to the NHS choices website, peer pressure, cheap student bars and the freedom of living away from home all contribute to the choices students make.

What the Wellbeing team can offer

How you can help yourself

External support

  • Talk to Frank: call 0300 123 6600 or text 82111 for friendly, confidential drug advice.
  • Speak to Changing Lives: based in York, offering advice and support to those who would like help with their unhealthy relationship with alcohol and drugs.

Eating a balanced diet can help protect us against feeling low and help us avoid prolonged anxiety. While it is almost impossible to eat healthily all of the time, it helps that we are mindful of the kinds of foods that can help us stay fit and healthy.

What the Wellbeing team can offer

  • Book a Motivate Me chat with one of our experienced Wellbeing Practitioners for some ideas and help with eating a more healthy diet.

How you can help yourself

Use the following resources to find out more about healthy eating:

External support

If you are worried that your eating problems are more deep rooted, make an appointment with your GP or Practice Nurse at your doctors surgery. They can give you help and advice on diet or food related problems that you feel unable to fix yourself through simple changes to lifestyle. 

You can self refer to the Improving Access to Psychological Therapies (IAPT) service without having to see your doctor.

You may feel worried because you have moved away from home and are separated from your familiar surroundings. Being homesick is often a sign that you have happy, healthy relationships with people back at home and that you are missing these important people. It is really important to remember that you will not be the only person feeling homesick at university.

What the Wellbeing team can offer

How you can help yourself

Use the following resources to help you manage feelings of homesickness:

  • Students' Union activities: check out the activities available to you as a York St John student. Joining a society will help you start to build new relationships and feel connected to other students
  • Mind's guide to student life: a really helpful guide about how to look after your wellbeing as a student. It gives all sorts of tips and advice, not just about coping with homesickness but student life generally
  • YSJ Wellbeing app: download the app for information, tips and support about coping with student life and feelings of homesickness
  • Together All: as a York St John student you can access an online 24/7 support site which includes self-help programmes, creative outlets and a community. 

External support

If you are feeling homesick and just want to chat to someone, the following helplines offer support:

  • Samaritans: Call 116 123 for a listening service. Open 24 hours a day, 7 days a week.

Living with others can become stressful sometimes and this is normal.

What the Wellbeing team can offer

How you can help yourself

Use the following resources to find out more about managing living with others:

At times in our lives we all experience loss of some kind. Grief is a natural emotional response to loss and a process that allows us to adjust to a new situation.

Although grieving is usually associated with the death of someone, similar emotions may also be felt with other types of loss, for example, loss of a relationship, health, a friend, a pet or financial security.

What the Wellbeing team can offer

How you can help yourself

Use the following resources to find out more about coping with loss:

External support

Everyone feels down sometimes, but if your feelings are interfering with your life and you have a persistent sad, low mood that stays with you it could be a sign that you are depressed.

View a full list of signs and symptoms on the NHS depression web pages.

What the Wellbeing team can offer

How you can help yourself

Use the following resources to find out more about low mood: 

External support

Only a doctor or mental health professional can diagnose depression, so if you are worried please see your GP. You can self refer to the Improving Access to Psychological Therapies (IAPT) service without having to see your doctor.

You can also get support from these helplines: 

  • Hopeline: Call 0800 068 4141 if you have suicidal thoughts, are worried about others or affected by suicide. Open weekdays, 9:00am to 10:00pm, weekends 2:00pm to 10:00pm.
  • Saneline: Call 0300 304 7000 for specialist emotional support. Open daily, 4:30pm to 10:30pm.
  • Samaritans: Call 116 123 for a listening service. Open 24 hours a day, 7 days a week.

If you are a perfectionist, it is likely you learned early in life that you were valued mainly for your achievements. As a result you may have learned to value yourself only on the basis of other people’s approval.

What the Wellbeing team can offer

  • Book a Motivate Me chat with one of our experienced Wellbeing Practitioners if your perfectionism is leading you to procrastinate or worry about failing.

How you can help yourself

External support

Perfectionism can occasionally lead someone to develop unhealthy habits and behaviours such as obsessions or compulsions. Only a doctor or mental health professional can diagnose obsessive compulsive disorder, so if you are worried please see your GP.

You can self refer to the Improving Access to Psychological Therapies (IAPT) service without having to see your doctor.

Finding out you are pregnant can cause a number of emotions whether it is planned or unplanned.

What the Wellbeing team can offer

How you can help yourself

  • Pregnancy (pdf 71.1KB): factsheet with information about the support available to you at York St John
  • Speak to your Head of Programme and Academic Tutor to find out about deferring modules or taking time out of study
  • Seek advice from the  to find out about implications on student funding.

International students can get additional advice on access to NHS services and visa implications by emailing visa@yorksj.ac.uk

External support

Make an appointment at the Student Medical Centre or with your GP to discuss your next steps.

You may also find it helpful to contact an outside agency:

  • Reflect: based in York, providing support with unintended pregnancy, post abortion support, miscarriage and help for men.

Keeping yourself safe is extremely important to us here at York St John.

What the Wellbeing team can offer

How you can help yourself

  • Access a personal safety alarm from the Student Information Desk in Holgate Centre or the Students' Union.
  • Personal safety: police advice about keeping yourself and your belongings safe. 

If you have been a victim of sexual assault, childhood sexual abuse or rape and have been dealing with the consequences of this alone it may be time you sought support, advice or guidance. There are options available to you which you will have control over.

What the Wellbeing team can offer

How you can help yourself

External support

If you are in immediate danger or wish to report an incident to the police, please dial 999 or contact North Yorkshire Police to discuss your concerns on 101. 

The following agencies can also offer support: 

  • Bridge House - Sexual Assault Referral Centre: Call 0330 2230 362 for a service for women and men who have been sexually assaulted or raped recently or in the past. You can make a self referral to them and their website offers useful information.
  • Speak to Survive: a York based charity who provide support to men and women who have survived child sexual abuse, rape or sexual assault. 

Sleep problems are very common. Not being able to get enough sleep (insomnia) or having our sleep disrupted can have an impact on us both physically and emotionally. Being a student can be challenging in many ways and if you are anxious or stressed or if your routine is disrupted it can affect your sleep pattern.

You can view a full list of the signs and symptoms of insomnia on the NHS insomnia web pages.

What the Wellbeing team can offer

  • For advice and support with getting your sleep back on track, we offer a range of supportive chats with our experienced Wellbeing Practitioners. Explore our wellbeing chat options to find the one that's right for you. 

How you can help yourself

Use the following resources to find out more about sleep:

  • NHS Sleeping problems: a self-help guide
  • Sleep Council website: practical advice and support to help you adpot healther sleep patterns. 
  • YSJ Wellbeing app: download the app for ideas and tips for managing sleep.
  • Together All: as a York St John student you can access an online 24/7 support site which includes self-help programmes, creative outlets and a community. 

External support

There are many causes of sleeping problems and if the difficulties you experience persist, you might want to make an appointment with your GP. They can give you help and advice on sleep related problems that you feel unable to fix yourself through simple changes to lifestyle.

You can self refer to the Improving Access to Psychological Therapies (IAPT) service without having to see your doctor.

Student life can be stressful at times. Everyone responds differently to stress and sometimes it can even be helpful and motivating. However too much stress can affect how you behave and how you are feeling physically and emotionally. The signs of stress are varied but can include having difficulty sleeping, eating too little or too much, feeling scared or irritable.

You can view a full list of the signs and symptoms of stress on the NHS Understanding stress page

What the Wellbeing team can offer

How you can help yourself

Use the following resources to find out more about stress:

External support

You could make an appointment with your GP if you are struggling to cope with stress. It may help you to write down a list of the main points and questions that you want to discuss with your GP. This can be helpful if you are feeling anxious or worried. 

You can self refer to the Improving Access to Psychological Therapies (IAPT) service without having to see your doctor.

It can also help to talk to someone about why you are feeling stressed and how it is affecting you. The following helplines can offer support: 

  • Anxiety UK: Call 03444 775 774 for support, help and information. Open Monday to Friday, 9:30am to 5:30pm.
  • Saneline: Call 0300 304 7000 for specialist emotional support. Open daily, 4:30pm to 10:30pm.
  • Samaritans: Call 116 123 for a listening service. Open 24 hours a day, 7 days a week.

Trans folks can experience more psychological distress than most people. They can also experience practical problems and harassment. As a trans student this may apply to you and may impact on your ability to study and to manage your university experience.

You may be experiencing unease about a mismatch between your biological sex and your gender identity which is causing a harmful impact on your everyday life. This is called gender dysphoria. To find out more about the signs, symptoms and treatment of gender dysphoria visit the NHS website https://www.nhs.uk/conditions/gender-dysphoria/

What the Wellbeing Team can offer

How you can help yourself

External support

If you are worried that issues relating to your trans status are seriously affecting your physical or mental health, make an appointment with your GP.

  • YorSexualHealth offers a confidential inclusive, understanding and friendly sexual health service, regardless of your gender identity.

You can also get support from these helplines:

Can't find what you are looking for?

It may be that the Wellbeing Team does not offer the best support option for you.  However, if you book a Finding Your Way chat, we can help you to work out where and how to access the right support for you.

Request a Finding Your Way chat

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