Health and wellbeing
Who to contact if you feel that you are not able to cope.
A mental health crisis often means that you no longer feel able to cope or be in control of your situation.
You might think about suicide or self-harm, or you might feel emotional distress or anxiety to an extent where you feel you can’t cope with day to day life. You may feel out of control and unsafe.
If you are in crisis
In an emergency call 999 or textphone 18000. The Textphone service is provided by the RNID Text Relay service and is suitable for people who have a hearing or speech impairment.
If you or someone you know has injured themselves or is experiencing another physical health problem which your GP or urgent care service cannot address, please go to the Accident and Emergency department at the nearest hospital. If you are in York, this is:
York District Hospital
York, YO31 8HE
Tel: 01904 631 313
There are staff available who are trained to deal with mental health crises and can access specialist support 24/7.
Out of hours help on campus
For emergencies on campus you can contact our security team who are available 24 hours a day, 7 days a week. They can help you if you are worried about your own safety or the safety of a fellow student.
Other mental health support
Your GP surgery
Outside normal surgery hours you can still phone your GP practice but you will usually be directed to an out-of-hours service.
Call NHS 111 if you urgently need medical help or advice, but it's not a life-threatening situation. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
NHS Urgent Mental Health Helpline
Find an urgent NHS mental health helpline in your area, just put your postcode into the search.
The Haven at 30 Clarence Street, York
A drop-in is open every night between 6:00pm and 11:00pm. No appointment needed. The Haven offers information and emotional support in a welcoming, safe, comfortable, non-judgmental and non-clinical environment.
Call 07483 141 310. Phonelines are open 24 hours a day.
A 24/7 free text service if you are struggling to cope and need immediate help. Text SHOUT to 85258
The Samaritans offer a 24/7 listening service for anyone experiencing a mental health crisis. It is anonymous and non-judgmental. Call 116 123.
Campaign against living miserably (CALM)
The Campaign Against Living Miserably, or CALM, exists to prevent male suicide by offering support to men in the UK, of any age, who are down or in crisis with a helpline and website. They are open from 5:00pm to midnight, 365 days of the year. Call 0800 58 58 58.
This is a confidential service providing information, advice and support on both emotional and practical issues. The service is currently open to all students at York St John University and is available 24 hours a day, 7 days a week. Call 0800 174 319 or visit the website. You will need to log in to the website using the following details:
- Username: yorkstudents
- Password: university