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Wellbeing support

Crisis support

Who to contact if you feel that you are not able to cope.

A mental health crisis often means that you no longer feel able to cope or be in control of your situation.

You might think about suicide or self-harm, or you might feel emotional distress or anxiety to an extent where you feel you can’t cope with day to day life. You may feel out of control and unsafe.

If you are in crisis

If you are in York please call the York Crisis Team on 0800 051 6171. This service is available 24 hours a day, 7 days a week. 

In an emergency call 999 or textphone 18000. The Textphone service is provided by the RNID Text Relay service and is suitable for people who have a hearing or speech impairment. 

If you or someone you know has injured themselves or is experiencing another physical health problem which your GP or urgent care service cannot address, please go to the Accident and Emergency department at the nearest hospital. If you are in York, this is:    

York District Hospital
Wigginton Road
York, YO31 8HE

Tel: 01904 631 313

There are staff available who are trained to deal with mental health crises and can access specialist support 24/7.

Out of hours help on campus

For emergencies on campus you can contact our security team who are available 24 hours a day, 7 days a week. They can help you if you are worried about your own safety or the safety of a fellow student.

Other mental health support

Your GP surgery

Outside normal surgery hours you can still phone your GP practice but you will usually be directed to an out-of-hours service. 

Call NHS 111 if you urgently need medical help or advice, but it's not a life-threatening situation. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones. 

Telephone: 111
Text phone: 18001 111

NHS Urgent Mental Health Helpline

Find an urgent NHS mental health helpline in your area, just put your postcode into the search.

NHS Mental Health Helpline search

The Haven at 30 Clarence Street, York

A drop-in is open every night between 6:00pm and 11:00pm. No appointment needed. The Haven offers information and emotional support in a welcoming, safe, comfortable, non-judgmental and non-clinical environment.

Call 07483 141 310. Phonelines are open 24 hours a day. 

The Haven website


A 24/7 free text service if you are struggling to cope and need immediate help. Text SHOUT to 85258

Shout website


The Samaritans offer a 24/7 listening service for anyone experiencing a mental health crisis. It is anonymous and non-judgmental. Call 116 123

Samaritans website

Campaign against living miserably (CALM)

The Campaign Against Living Miserably, or CALM, exists to prevent male suicide by offering support to men in the UK, of any age, who are down or in crisis with a helpline and website. They are open from 5:00pm to midnight, 365 days of the year. Call 0800 58 58 58

Campaign against living miserably (CALM) website

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