Student Experience Partnership

York St John sets out to provide an excellent experience of higher education for its students. Our aim is to be a university where staff and students together can create a place in which all the community can fulfil their academic potential. A successful learning experience uniquely depends on a partnership between academic staff, students and support services. As a student, you will only benefit fully from what we can offer you at York St John if you fully contribute to the student learning experience. The purpose of the Student Experience Partnership is to help you do so by setting out our mutual obligations.

Please read it, discuss it with your tutors and find your way to any other supporting information you need to benefit fully from your time at York St John.

 

When you have accepted a place and join a programme at York St John

You can expect us to:

  • Send information on how to join the University
  • Provide information on how to apply for university-owned accommodation or to find suitable private accommodation in York.
  • Provide a welcome experience which will help you find your way around the University and settle in.
  • Provide an overview of our student support services.
  • Give you access to and help you to familiarise yourself with the University Library and IT systems.
  • Help you to complete enrolment and register for modules.
  • Tell you accurately what your tuition fees are and any other university charges and how to pay them.
  • Help you access student financial support where possible.
  • Help you to come to a new arrangement for paying your fees, should your circumstances change.
  • Provide you with access to our student regulations, policies and procedures via the university website.
  • Provide a teaching timetable on arrival at the University.


We expect you to:

  • Apply for University-owned accommodation if you wish to do so by the deadlines specified by Accommodation Office.
  • Read and follow instructions on how to enrol for your programme of study.
  • Engage with Registry to make sure that you are enrolled and register for a full diet of modules for your programme.
  • Begin to familiarise yourself with student regulations, policies and procedures.
  • Familiarise yourself with student support and study facilities and access them as you need to.
  • Let us know if you have particular needs relating to health or disability for which special arrangements should be made.
  • Make any necessary arrangements with anyone who is financing your studies such as local education authority, SLC or employer or sponsor.
  • Engage with the finance services to make arrangements to pay any fees and charges and keep to the agreements made.
  • Contact Finance Office as soon as possible if your circumstances change and make it difficult to meet initial agreements about payment of fees and University charges.

When you are 'on course'

You can expect us to:

  • Provide you with programme handbook which will outline the academic arrangements for your programme and information about how your faculty administrative office works.
  • At the start of each module, give you a module guide which will include information on assessment.
  • Offer a carefully designed learning experience to deliver the module and programme outcome.
  • Provide knowledgeable lecturers and teaching and learning support staff.
  • Provide or arrange access to suitable teaching and learning accommodation.
  • Provide or arrange access to suitable library and IT resources, including access to our Virtual Learning Environment ( VLE) .
  • Advise you on texts or equipment you will need to purchase.
  • Keep you informed if adjustments to the timetable are required.
  • Provide access to an academic tutor who will meet with you on a scheduled basis at level 1 and at request throughout your programme.
  • Offer support to deal with disabilities ( if relevant) so that you can participate in the learning and teaching experience.
  • Identify and provide appropriate placements where required by the programme of study and support you in participating in them.
  • Provide a range of student support services and advice on how to access them (via the Holgate Centre).
  • Provide opportunities for careers education and support in planning your future direction following study at York St John.
  • Treat you fairly and with respect.


We expect you to:

  • Make yourself familiar with the requirements for your modules and programme and seek clarification where you are unsure of what is expected.
  • Attend scheduled classes and let your tutors know if you are unable to attend.
  • Take responsibility for your own learning and the learning of your fellow students by contributing fully to all the activities specified for your programme.
  • Spend a realistic and substantial amount of time in independent study.
  • Undertake any formative and summative assessment tasks which are set for you, including any preparatory work.
  • Buy key texts as advised by academic staff and access the University library or other libraries for other material.
  • Access the VLE regularly and engage with the material provided there.
  • Check your email and notice boards.
  • If undertaking a placement, participate professionally and keep in contact with your placement tutor, reporting any difficulties which may need resolving at the earliest opportunity.
  • Consult your head of programme on any proposed change of module and programme and work with Registry, using the appropriate processes, to ensure that your programme record is correct.
  • Keep Registry up to date on any change of address or personal information.
  • Access student services as you need to do so in order to support your studies.
  • Attend meetings with your designated Academic Tutor and let us know when you require help.
  • Treat your fellow students and staff fairly and with respect and be a responsible member of the York community.

Assessment

You can expect us to:

  • Provide you with information about the assessment requirements for each module and the dates for handing in assessed work.
  • Publish an examination timetable.
  • Make arrangements for the secure receipt of assessed work and provide you with a receipt for submission.
  • Publish regulations about assessment. This will include both information about the requirements for progress and award and information on what we mean by academic misconduct (cheating and plagiarism) and its consequences.
  • Make appropriate adjustments to assessment arrangements to support students with disabilities or to help student meet religious obligations.
  • Provide you with the means to tell us about any difficult circumstances which may have affected your assessment so that we can consider them as appropriate.
  • Assess your work fairly and deploy an external examiner for each programme of study to benchmark our academic standards and to provide an independent view of the process.
  • Provide you with written feedback on assessed work according to a schedule published by the faculty offering your programme.
  • Publish, through e-Vision, definitive marks for your modules immediately after they have been formally agreed by School Assessment Panels and award and progression decisions once approved by the Board of Examiners.


We expect you to:

  • Submit assessed work by the dates specified and meeting the requirements specified.
  • Ensure that you receive and retain a receipt for assessed work.
  • Familiarise yourself with the examination timetable and make sure that you attend the examinations.
  • Participate effectively in other forms of assessment such as group work or performances.
  • Tell us in good time about any disability which you might have which might require an adjustment to assessment or any religious obligation which we may be able to facilitate.
  • Take responsibility for informing us of any circumstance which ought to be taken into consideration in assessment, using the Exceptional Circumstances procedure.
  • Familiarise yourself with the regulations for progress and award and be sure that you understand how they apply in your circumstances.
  • Take advantage of the feedback provided on assessed work.
  • Understand regulations about cheating and plagiarism and make sure that you get to know the accepted methods of academic writing and referencing so that plagiarism can be avoided.

At the end of your programme

You can expect us to:

  • Provide you with the continuing support of the Careers Service.
  • Provide you with a certificate for the award which you have achieved and a Diploma Supplement and Transcript (unless you are in debt for tuition fees to the University).
  • Provide you with an opportunity to attend a graduation ceremony if your award is eligible for such ceremony (unless you are in debt to the University).
  • Provide you with an opportunity to have a continuing relationship with the University through the York St John University Alumni Association.

How are we doing?

You can expect us to:

  • Provide opportunities for you to express you opinions on programme delivery and the student experience.
  • Keep you informed about developments taken in response to issues identified by students.

 

We ask you to:

  • Contribute your views through student evaluation processes.
  • Keep your Students’ Union representatives informed of your concerns or suggestions for improvement.

If you are unhappy about your experience at York St John

We ask you to:

  • Approach the service or faculty which has caused you a problem directly and give them the chance to put things right.
  • Try to sort matters out informally and directly in the first instance.
  • Consider seeking the assistance of your student representatives or the Students’ Union to support you in resolving a problem.
  • If you cannot resolve the problem locally, approach the Complaints Officer.

 

You can expect us to:

  • Treat your complaint seriously and respect confidentiality.
  • Seek to resolve your problem and /or to apologise for a poor experience.
  • Ensure that you are not treated unfairly because of making a complaint.
  • Seek to learn from any complaints by reviewing them annually as part of our annual university review procedures.

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