Access Wellbeing Support

The Wellbeing Team provide emotional and psychological support to students at York St John University. Our service operates Monday-Friday within usual office hours and we are closed on Bank Holidays.

We provide:

We are a confidential service and work with students on a wide range of issues with our aim being to support students during their university experience so that they can achieve their academic potential.


The Wellbeing Drop-In

The Wellbeing Drop-In gives you the chance to talk to a professional and decide together what might be most helpful for you right now. It will be a short assessment session (20-30 minutes) at the end of which we will have a plan of what steps you can take next. 

Sessions run throughout the year at the following times:

Monday, Wednesday and Friday - 1.00pm - 2.00pm 

Tuesday and Thursday - 3.00pm - 4.00pm 

Drop-In sessions do get very busy, particularly in term time and there are limited spaces available. If we are unable to see you due to the drop-in being full there are other (evening) support options available which you will be given and emailed information about. Please do access the alternatives if needed. Some of these are listed in the "Out of hours and crisis support" tab below. 

Where should I go to access support?

Ask for the Wellbeing Drop-In at the Student Information Desk in Holgate Student Centre.

For Welfare Advice please arrange an appointment by emailing, calling 01904 876477 or ask at the Student Information Desk in Holgate.

Do I have to fill in forms?

Yes. During your assessment at the Wellbeing Drop In you will be asked to fill out some forms to help us understand your situation. This also means if you have further sessions you will not have to repeat yourself.

The Wellbeing drop-in is...

...a brief 20–30 minute assessment appointment to get an overview of your situation and the formulation of a short plan of action.

...a time to consider the impact of your difficulties and possible ways forward. on a first come, first served basis.

...a structured conversation to help you work out what support might be most helpful for you now.

...a space to share immediate concerns, seek support and agree an initial plan of action.

...a one off appointment which may or may not result in an onward referral within the Wellbeing team, to other teams at the university or to outside agencies.

The Wellbeing drop-in is not...

...evidence of exceptional circumstances. The Wellbeing team can only provide evidence of attendance if you have been working with a member of the team during a period of time that is relevant to your mitigating circumstances application.

...guaranteed to be acceptable evidence for your exceptional circumstances application – this will depend on the decision of the panel reviewing your application. Please see the university policy and additional information on our Exceptional Circumstances webpage.

What happens after the Wellbeing Drop In?

Whilst for many students a one-off drop-in session gives enough times and space to talk through concerns, we will also assess your immediate needs and agree a next step, if needed. This may include:

Out of hours and crisis support

Medical and emergency support:

Emergency medical or mental health support - go to your nearest A+E department. In York this is: Wigginton Road, YO31 8HE, T: 01904 631313

Out of hours Doctor support - T: 111

Talk in person:

The Haven: A supportive evening service for people experiencing emotional distress. Offering help and advice for mental health and wellbeing needs.

Just drop-in at 30 Clarence Street, York (on the corner of campus next to the Porter's Lodge).

Opening hours: 6.00pm - 11.00pm every weekday (including bank holidays)


Samaritans: 116 123 - a 24/7 listening service, please remember you don't have to be feeling suicidal to talk to them. 

Anxiety UK: 08444 775774 - for support, help and information.

Saneline: 0300 304 7000 - 6.00pm - 11.00pm

York Nightline: 01904 323735 - 8.00pm - 8.00am - a listening service for students run by students. Only available during York University Term-time.


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