Student Information Desk

Here to help you now and throughout your student experience.

We are the first point of call for any questions you may have about your student experience at York St John University.  We work closely with other teams and departments within the University so if we don't know the answer we usually know someone who does.

T: 01904 876477


Visit: The Student Information Desk in Holgate Student Centre

And keep up tp date with everything that's happening in Student Services by following us on Twitter @YSJ_SID

Holgate Student Centre

The Student Information Desk is based within the Holgate Student Centre, and the SID team manage the desk and oversee the day to day running of Holgate.  We are committed to providing excellent customer service and no matter how you connect with us, you will find friendly, knowledgeable and well trained staff who are always happy to help.  Our Student Advisers are provided with regular training sessions in order to further develop our customer service standards and to continue to broaden knowledge on all aspects of the University.

For more information on what services are on offer in Holgate please visit the Holgate Student Centre webpages.

Opening Hours - Term Time

Monday   8.30am - 5.00pm
Tuesday   8.30am - 5.00pm
Wednesday   8.30am - 5.00pm
Thursday   8.30am - 5.00pm
Friday   8.30am - 4.30pm

Opening Hours - Non-Term Time

Monday   9.00am - 5.00pm
Tuesday   9.00am - 5.00pm
Wednesday   9.00am - 5.00pm
Thursday   9.00am - 5.00pm
Friday   9.00am - 4.30pm

When we are closed

Why not check out the bank of FAQs on SID Online?  Alternatively, you could log your enquiry with us and we'll respond as soon as we're back in the office.  All you need to log on is your University username and password.


If your enquiry is an emergency and we are not open please contact the University Security Team, they are available 24 hours a day and can be contacted on 07885 201182.

Term Dates - Academic Year 2019/20

The following dates apply to most taught programmes at the University.  It should be noted, however, that there will be some variation in dates for programmes such as teacher training, health and some postgraduate programmes.  We advise you check specific programme dates with your School.


  • Welcome Week          16 September - 20 September 2019
  • Autumn Term            23 September - 13 December 2019
  • Spring Term              6 January - 27 March 2020
  • Summer Term           20 April - 26 June 2020


  • Semester 1          23 September 2019 - 17 January 2020
  • Semester 2          27 January - 29 May 2020


Your feedback is so important to us.  Every comment, suggestion and idea is carefully reviewed in order for us to consider any ways in which we can improve the space and the user experience.  If you would like to share some feedback on the centre with us, its simple, just fill out our feedback form or leave a comment on the whiteboard in Holgate.

You can also find out what changes we're making based on your feedback in the "You Asked, We Did" section.

Student Services Privacy Notice

All personal information gathered and held by York St John University relating to its applicants and students is treated with the care and confidentiality required by the General Data Protection Regulation (GDPR) and Data Protection Bill (when enacted) – the data protection legislation. 

The information gathered and held by the teams within Student Services is governed by both the Applicant Data Protection Statement and the Student Data Protection Statement.  Both of these are available in full on the Data Protection section of our website.

During your time at the University there may be other reasons why Student Services need your personal data, in which case we will tell you what those purposes are and request consent to use your data for these purposes.

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