Student Information Desk

Here to help you now and throughout your student experience.

We are the first point of call for any questions you may have about your student experience at York St John University.  We work closely with other teams and departments within the University so if we don't know the answer we usually know someone who does.

T: 01904 876477


Visit: The Student Information Desk in Holgate Student Centre

Holgate Student Centre

The Student Information Desk is based within the Holgate Student Centre, and the SID team manage the desk and oversee the day to day running of Holgate.  We are committed to providing excellent customer service and no matter how you connect with us, you will find friendly, knowledgeable and well trained staff who are always happy to help.  Our Student Advisers are provided with regular training sessions in order to further develop our customer service standards and to continue to broaden knowledge on all aspects of the University.

For more information on what services are on offer in Holgate please visit the Holgate Student Centre webpages.

Opening Hours - Term Time

Monday   8.30am - 5.30pm
Tuesday   8.30am - 5.30pm
Wednesday   10.00am*- 5.30pm
Thursday   8.30am - 5.30pm
Friday   8.30am - 4.30pm

*Please note the later opening on a Wednesday is to allow for staff training.

Opening Hours - Non-Term Time

Monday   9.00am - 5.00pm
Tuesday   9.00am - 5.00pm
Wednesday   10.00am*- 5.00pm
Thursday   9.00am - 5.00pm
Friday   9.00am - 4.30pm

*Please note the later opening on a Wednesday is to allow for staff training.

When we are closed

Why not check out the bank of FAQs on SID Online?  Alternatively, you could log your enquiry with us and we'll respond as soon as we're back in the office.  All you need to log on is your University username and password.  




If your enquiry is an emergency and we are not open please contact the University Security Team, they are available 24 hours a day and can be contacted on 07885 201182.

Term Dates - Academic Year 2017/18

The following dates apply to most taught programmes at the University.  It should be noted, however, that there will be some variation in dates for programmes such as teacher training, health and some postgraduate programmes.  We advise you check specific programme dates with your School.


  • Welcome Week          11 September - 15 September 2017
  • Autumn Term            18 September - 8 December 2017
  • Spring Term              2 January - 23 March 2018
  • Summer Term           16 April - 25 May 2018


  • Semester 1          18 September 2017 - 12 January 2018
  • Semester 2          22 January - 25 May 2018


Your feedback is so important to us.  Every comment, suggestion and idea is carefully reviewed in order for us to consider any ways in which we can improve the space and the user experience.  If you would like to share some feedback on the centre with us, its simple, just fill out our feedback form below