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2020 Welcome Guide

Student services

Our community is here to support you. We will help you every step of the way.

A close up of a student looking at the camera. They are smiling.

We give you all the support you need to make the most of your time at university.

Help with your studies, help with your health, help with your future.

On this page you will find information and links to the different services you can access and advice you can get:

Mental Wellbeing services

Our Wellbeing team are dedicated to helping you manage your mental wellbeing while at university. They can offer counselling services, welcome chat sessions and give you advice on external services if you need them.

At the moment our appointments will be remote, using Microsoft Teams or phone calls, but our team will give you all the support you need virtually until a time when we can meet face to face. We have also put extra services in place to make sure you have all the support you need. 

Welcome to Wellbeing       service reductions for coronavirus 

Inclusivity and Equality

You are an individual, a person, a representative of everything that makes you, YOU.  We embrace and celebrate every individual in our community. 

We believe in tackling prejudice and promoting fairness and are committed to closing the gaps in opportunities and outcomes. 

We support and advocate our diverse community in so many ways. Find out how on our dedicated page using the link below. 

Supporting our diverse students

Your wellbeing and safety are our priority. We expect our students to treat each other and staff with respect, online and offline. Discrimination of any kind will not be tolerated. You can report any unwelcome behaviour from staff or students through our Report and Support website. You can also use this site to access support and additional information on a range of topics.

Report and support

Study support

Academic support does not just come from your tutors. Our Academic Services team is here to help and they are dedicated to your success. All support is available online and you can book sessions via Microsoft Bookings. All of our tutorials or workshops will take place on Microsoft Teams. 

Study Development Tutors

Develop your study skills and get advice on effective reading and notetaking, time management and academic writing. Our tutors offer help online through 1 to 1 appointments or workshops. Visit our study support pages to book your session. 

Study Skills

Academic Liaison Librarians

Our librarians offer expert guidance so you can make the most of our library resources. They can help you to search for information effectively and make sure you reference your sources correctly. Meet with our Academic Liaison Librarians online to get personalised advice.

Book a tutorial

Digital trainers 

Our Digital Training team can offer support and training for a range of digital skills. Find out more about how they can help you and book a 1 to 1 tutorial with them. 

Digital resources and support

Assistive Technology Advisors 

Our technical specialists in assistive technology can help you find specialist software to develop your academic skills. They can also offer support if you receive a Disabled Students' Allowance. To find advice on useful resources and to book a training session, visit our dedicated page. 

Assistive technology 

Disability support

If you have declared a disability, our Disability, Access and Support team can help you. If you have declared a disability on your application, we will be in touch with you about the services we offer in Welcome Week. Remember though, you can declare a disability with us at any time during your studies. 

If you have ongoing health issues that may impact your learning we can create a Learning Support Plan (LSP) that is based on your needs.  This is written by our advisors who will work with you to determine your needs and how we can support you.

At the moment our appointments will be remote, using Microsoft Teams, but our team will give you all the support you need virtually until a time when we can meet face to face. Find out about the services and advice we provide on our dedicated pages or get in touch with us to discuss your needs. 

Disability and Learning support

Help with your finances

Our Student Funding Advice team are here to help you with your finances and your student funding. They can give you guidance on all aspects of your funding and have services you can use to help you manage your money. We've made a dedicated page with useful information about starting university and securing your funding. 

Preparing your finances

Careers, placements and opportunities 

If you have not thought about what you want to do after university, don't worry. Our Careers, Placements and Student Opportunities team can help you.

They will help you to focus on your career goals and give you the confidence to fulfil your ambitions. Our careers service, LaunchPad can: 

  • Create a career plan based on your goals and ambitions
  • Help you find a professional placement
  • Find international volunteering and work experience opportunities 
  • Help you start your own business
  • Offer support with CV writing, interviews and applying for jobs.

Careers advice is more important than ever while living through a pandemic, so we are even more committed to helping you make positive steps towards your future career. All our appointments can be accessed via video, phone or in person.

Discover your personalised careers service


Our Chaplain Reverend Jane Speck offers a confidential talking service. It is open to everyone and you are welcome to see the Chaplain about anything, no matter how big or small.

The Chaplaincy welcomes people of every faith. Our chapel has spaces for everyone and you will have access to:

  • A chapel
  • A Muslim Prayer Room
  • A Contemplation Room
  • A Quiet Room
  • A Peace Garden.

If you do not have a faith but would like some quiet time you are welcome to relax in the Chapel Kitchen while observing social distancing.

You can visit the Chapel during the week, our office is located next to the Peace Garden.

Religion and Spirituality at York St John

School Administration Unit 

We can help you with all your course-related needs. This includes:

  • Module choices
  • Course changes or suspension of studies
  • Timetable queries
  • Assignment/exam extensions due to exceptional circumstances
  • Reporting absences
  • Assessment results.

Our usual opening hours are:

  • 8:45am to 5pm on a Monday to Thursday
  • 8:45am to 4:30pm on a Friday.

These may change due to social distancing measures. You can stay up to date with opening times and find out more about our services on our dedicated pages. 

School Administration Unit 

Onsite healthcare 

Registering at a doctor's surgery while you are at university means you can get the help you need if you are not well. Our onsite surgery allows you to book appointments with doctors and nurses so you can get the help you need. 

Register online before you arrive so that you can book an appointment when you need one. 

Register today

Support for commuting students

If you live locally and will be commuting to university, we have some services dedicated to supporting you. 

Emma is our commuting student contact. You can contact her to talk about commuting and get help with anything you need. You can contact her on

We have lockers on campus that can be used during the day. You can find them in the library, and in the Foss building. 

We also offer overnight accommodation for commuting students. So, if you have a 9am lecture or a social event you'd like to attend, we have got you covered. It costs £20 a night and includes bedding, en-suite facilities and car parking. 

Once term starts you can email us to book a room.

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