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Work with us

What help is offered?

The clinic offers the following services:

  • General counselling for a range of difficulties including depression, anxiety, stress, trauma, relationship problems, bereavement, loss
  • Counselling for relational and domestic violence and abuse
  • Emotional and relational regulation groups for adults
  • Groups for children and young people
  • Specialist bereavement service

An estimate of the number of sessions you may need will be made at the assessment session. Subsequently, there will be regular planned reviews with your counsellor and together you will agree and plan an ending date.

How do I access the clinic?

You can refer yourself to the clinic by completing our online self referral form. Following your completion of the self referral, the clinic office team will be in contact regarding your next steps.

Who will I see at the clinic?

You will see either trained or trainee practitioners. Our lead counsellors are qualified and experienced practitioners. We are a training provider and offer placements to trainee counsellors and therapists. All our practitioners work from a client-focused and collaborative approach to mental health and emotional wellbeing. 

What safeguards are in place?

To support competent, safe and ethical practice, all our counsellors are in regular supervision with experienced and trained clinical supervisors. The University, and the counsellors, are members of the British Association for Counselling and Psychotherapy (BACP) and the work of the clinic is governed by the Ethical Framework produced by the Association. A copy of the Framework is available to you. Our Psychotherapists are governed by the United Kingdom Council for Psychotherapy (UKCP). All practitioners have Professional Indemnity Insurance and the clinic is also covered by the University’s Indemnity Policy.

Privacy Notice

All personal information gathered and held by York St John University is treated with the care and confidentiality required by the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. This privacy notice sets out the ways in which York St John University collects, uses, stores and shares your data and details the rights you retain in relation to your personal information.

Who are we?

For the purposes of processing your personal information in this instance, the data controller is York St John University, Lord Mayor’s Walk, York, YO31 7EX. The University’s Data Protection Officer is the University Secretary, York St John University, Lord Mayor’s Walk, York, YO31 7EX, tel: 01904 876844, email: us@yorksj.ac.uk.

What information do we collect? 

  • At York St John University Counselling & Mental Health Clinic we retain brief personal details on all clients. The personal information that we hold about you is securely held in an approved database, provided by PCMIS, a specialist data-management company located at York University, York, UK.
  • If you have given express permission for your personal data to be included in an approved clinical research project, you will be given full details, have the opportunity to ask questions or seek further clarification and separate research consent will be discussed and agreed with you, in writing.
  • You have the right to withhold or withdraw your consent to the clinic to process your personal data without any detriment to your right to access a service provided to you by the clinic.
  • You can make a written request through the clinic office to view the information we hold about you. You can ask us to correct any errors in our PCMIS records. You can request to transfer information held to another recognised healthcare provider.  You can request to have your record deleted.

How do we use your personal information? 

  • The clinic undertakes routine monitoring of client wellbeing. We do this through a series of questionnaires that are completed by clients throughout their engagement with the clinic. 
  • Our routine questionnaires are anonymised and clients are allocated a numerical identifier by PCMIS data management system; no personal information is included on the forms. The routine information gathered enables us to extract anonymised data on the effectiveness of therapeutic work.  It also provides valuable data to inform service development.
  • Should we be concerned about your mental wellbeing at any point during your engagement with the clinic, to the degree that you are a risk to yourself or others, we will discuss this with you and seek your consent to make contact with a relevant authority (for example, your GP, or the local NHS crisis team).
  • The clinic is a training and placement provider, offering clinical placements to selected trainee counsellors and therapists. As part of their training, trainees are required to record their counselling work, in order to review their practice and inform the ongoing development of their professional skills. The practitioners are required to store recordings on an encrypted device.
  • All clinic practitioners, including trainees, are required to access regular supervision. At supervision, case material from client work may be presented.  This is in an anonymised format in order to protect the client’s identity.
  • Clinic practitioners and researchers may present anonymised client data at research conferences or within professional training, seminar or publication contexts.

What legal basis do we have for processing your personal data?

  • Article 6 1.(a) The data subject has given consent to the processing of his or her personal data for one or more specific purposes.

When do we share your personal data?

  • Should we be concerned about your mental wellbeing at any point during your engagement with the clinic, to the degree that you are a risk to yourself or others, we will discuss this with you and seek your consent to make contact with a relevant authority (for example, your GP, or the local NHS crisis team).
  • All clinic practitioners, including trainees, are required to access regular supervision. At supervision, case material from client work may be presented.  This is in an anonymised format in order to protect the client’s identity.
  • Clinic practitioners and researchers may present anonymised client data at research conferences or within professional training, seminar or publication contexts.

How do we store and process your personal data? 

  • We only gather and record the information that we need. This includes, at assessment, brief details about your presenting situation and completion of forms that provide a brief overview of your current mental wellbeing. 
  • Following each clinic session, short factual notes are recorded in PCMIS, along with data from brief anonymised questionnaires that are completed each time you attend the clinic.
  • We keep paper records to a minimum and store these and your signed consent form in a securely locked cabinet, within the clinic office on York St John campus.

How do we secure your personal data?

York St John University takes the security of your personal information very seriously. In order to ensure that the safety and security of such data is maintained, the University will:

  • protect data against accidental loss
  • prevent unauthorised access to, use of, destruction of or disclosure of the data
  • ensure business continuity and disaster recovery
  • restrict access to personal information
  • conduct Privacy Impact Assessments in accordance with the law and University policies
  • train staff and contractors on data security
  • manage third party risks, through the use of contracts and security reviews

How long do we keep your personal data?

  • Your personal information and anonymised statistical data are held securely within the PCMIS system for a maximum of seven years.

Any questions or concerns?

If you have any questions or concerns about the way we are collecting and using your personal data we request that you contact the University by emailing: us@yorksj.ac.uk. You also have the right to complain to the Information Commissioner's Office (ICO) about the way in which we process your personal data. Details can be found at: https://ico.org.uk.

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