Students
Your home
We provide support and advice on your accommodation during your time with us.
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Get advice and support on managing your home and living in student accommodation.
Visit our support pages for practical information, useful contacts and advice. You can also contact our Accommodation team if you need additional support or guidance.
Quick links
Use the drop-down to find information on some commonly requested topics.
If you are applying for accommodation for your first year, you can visit the following pages:
- Accommodation for prospective students: Explore our room options and prices.
- Returning to university accommodation page: A detailed explanation of the application process.
We can accommodate and support students with a range of needs to find the right room and site. These needs could be disabilities, health concerns, or religious or wellbeing needs.
Find out more about the support we offer or how to make us aware of your additional requirements, visit our dedicated page.
If you want to apply to move rooms, you can submit an application for consideration from mid-October. You will need to fill out a written application form to request a move.
For more information, check our Room move policy.
For information about moving into your accommodation and our Arrivals Weekend processes, visit our Welcome Guide.
If you are having issues in your accommodation such as mental health difficulties or problems with your housemates, our Wellbeing and welfare team can help. Access support from their webpages.
You can read any of our accommodation policies, procedures, and safety guides on our dedicated page.
Managing your home
Repairs and maintenance
How to report damage, faults and other maintenance issues, including contact details for your accommodation site.
End of tenancy
Information about moving out of student accommodation, including expectations, inspections, returning keys, summer accommodation options and storing your belongings.
Report an issue
How to report issues with your student home. Issues may include communal living concerns, antisocial behaviour, or illegal activity and can be reported using our anonymous online form.
Council tax exemption
How to apply for a student exemption on your council tax, depending on your student status and where you are living.
Inspections
What to expect at an inspection, including notice of inspections, and what will be checked during the visit.
Car parking
Details of the parking available at our accommodation sites and guidance on University parking permits, including costs, eligibility and how to apply.
Tips and advice
Commuting
Tips and advice for commuting students, including transport options, study supplies and storage, overnight accommodation, and support.
House hunting information
House hunting tips, guidance on costs, council tax, and guarantors, and information on returning to university accommodation.
Living with others
Tips on making and maintaining healthy relationships with others, and support contacts.
Contact us
Our teams are available throughout the week to help with any accommodation issues or questions. If you are living in University accommodation, you can contact us on the following details.
Get in touch with a member of the Accommodation team during our office hours, at the following times:
- Monday to Thursday: 9.00am to 5.00pm
- Friday: 9.00am to 4.30pm
- Saturday to Sunday: The Accommodation Office is closed.
You can contact the team by email or phone:
Email: accommodation@yorksj.ac.uk
Call: 01904 876 660
If you'd like to speak to a member of the team in person, visit us during one of our drop-in sessions. Details of drop-in sessions are in the drop-down below.
If you have an urgent issue outside of our office hours, please contact the Security team.
Visit the Holgate Information Desk where a member of our team will be available to speak to you about accommodation based topics and answer questions. The drop-in sessions are:
- Monday to Friday, 10.00am to 11.00am and 3.00pm to 4.00pm
Please note that these sessions are only available during term time.
Book a session and speak to one of our Resident Support Assistants (RSAs) about your life as a student living in accommodation at York St John University.
Our RSAs are here to offer support, answer questions and signpost you to relevant resources.
Drop-in sessions take place every Monday afternoon during term-time.
The Porters team are open for any post or key related issues. They are available in the Porters Lodge at St Anthony's House at the following times:
- Monday to Friday: 7.00am to 7.30pm
- Saturday: 8.00am to 12.00pm
- Sunday: Closed
The Security team are available 24 hours a day, 7 days a week for emergencies or urgent out of hours maintenance issues. You can contact them in the following ways:
Email: security@yorksj.ac.uk
Call: 01904 876 444 or 07885 201 182
For advice and support when living in private rented accommodation, email the Wellbeing team on wellbeing@yorksj.ac.uk.
The Student Accommodation Code
We are registered to The Student Accommodation Code.
The Code protects your rights to safe, good quality accommodation and ensures you get the best out of your time living here.
It outlines everything students can expect from our accommodation as well as your responsibilities as a tenant.
