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IT support

IT support

Get help from our IT team. Find guidance on passwords, hardware, software and equipment loans.

Member of staff providing IT help on Library computer

Our IT support officers are here to support students and staff with IT issues and problems.

They provide support with:

  • Password and log in issues
  • IT security
  • University hardware problems
  • University software problems

Specific information for staff members is available on the staff intranet: Innovation and Technology Services (ITS).

How to get IT support

If you require IT assistance, help is available from Monday to Thursday between 8.30 am and 5.00pm, and on Friday between 8.30 am and 4.30pm. To access it, please follow the instructions below.

You can also visit us in the Innovation and Technology Services (ITS) Centre in Holgate.

IT staff induction

New staff can download this helpful IT induction document: ITS Induction: Guidance for new staff (PDF, 0.1 MB).

Guides and self-help resources

Student using design software on laptop

University software for students

A student sits at a computer screen. A tutor is sat next to them helping with their work.

OneDrive for Business

Digital training

Tutor helping student working on computer, pointing at screen to show what to do

The Digital Training Team in Library and Learning Services are also on hand to help you make the most of the digital resources at York St John.

They can help with:

  • Getting started with IT at York St John
  • Software training and tutorials
  • Digital skills development
  • Online study advice

Digital training and support

Acceptable use of IT services

It is your responsibility as a user of the University's systems to familiarise yourself with these policies and make sure that your use does not breach regulations.

IT acceptable use policy

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