Documents and policies
This page contains information about how accessible our website is, a breakdown of known issues and details of how we're planning to fix them.
How accessible this website is
We are currently redeveloping the York St John University website to improve accessibility and usability.
During the website redevelopment, we know some parts of the website won't be fully accessible:
- Most of our older PDF documents aren't full accessible to screen reader software
- Some images may be missing alternative text
- Some of our pages don't have the correct heading structure
- Some of our older page layouts may have inaccessible navigation elements
What to do if you can’t access parts of this website
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email firstname.lastname@example.org
- call 01904 624624
We’ll consider your request and get back to you in 10 working days.
If you can’t view the map in the footer, call or email us for directions.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact: email@example.com.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
York St John University is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Issues with technology
There are a number of technical accessibility issues with our website that are being addressed as part of our website redevelopment project. As we are taking an agile approach to the development of our new website, these issues will be identified and fixed through continuous updates.
Issues with text
Some link text doesn’t make sense when read on its own (for example, ‘click here’).
Whilst we work to address the remaining instances of this issue, we welcome reports of specific instances of this emailed to firstname.lastname@example.org, to which you will receive a reply within 10 working days.
Where content is newly published on or after 23 September 2020, link text will meet accessibility standards.
Issues with PDFs and other documents
Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be marked up so that they’re accessible to a screen reader.
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. Whilst we work either to fix these remaining PDFs and Word documents, or to replace them with accessible HTML pages, we welcome reports of specific instances of this issue emailed to email@example.com, to which you will receive a reply within 10 working days.
The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we don’t plan to fix historical documents relating to policies, reports or minutes.
Where an original PDF or Word document is newly published on or after 23 September 2020, this will meet accessibility standards.
Issues with images, video and audio
Some of the images on our website may not have alternative text. Whilst we work to ensure that all of our images have appropriate alternative text, we welcome reports emailed to firstname.lastname@example.org of specific instances where an image does not seem to have appropriate alternative text, to which you will receive a reply within 10 working days. Where content is newly published on or after 1 January 2020, images will have appropriate alternative text.
All of the videos on our website are hosted on YouTube. Some of these videos may not be correctly captioned. Whilst we work to ensure that all videos are correctly captioned, we welcome reports of specific instances of this issue emailed to email@example.com, to which you will receive a reply within 10 working days. Where content is newly published on or after 23 September 2020, videos will be correctly captioned.
Issues with interactive tools and transactions
The colour contrast on our cookie notice banner is too low. We also have some issues with colour contrast on our old page layouts that will be fixed as part of our wider website redevelopment.
We are aware of accessibility issues with a number of our third party tools and systems, including:
- Our jobs website
- Our research repository
- The Accommodation Hub
- The Online Store
We are working with these third party suppliers to identify and correct accessibility issues as soon as possible.
If you are unable to use any of these systems, please email firstname.lastname@example.org; you will receive a reply within 10 working days.
How we test this website
Our website is tested weekly using an automated accessibility tool provided by Siteimprove. This tool tests our whole website and provides a report on accessibility issues.
What we’re doing to improve accessibility
We are committed to improving accessibility across our websites, apps and other digital platforms. An accessibility working group has been established by the University to ensure a continuous improvement of accessibility of digital content. In addition, we are:
- Running additional training sessions with website editors
- Establishing a new website publishing model to check the accessibility of content before it is published to the live website
- Establishing owners of content to ensure timely removal of inaccessible content
- Working with third party suppliers to improve the accessibility of other digital platforms
Preparation of this accessibility statement
This statement was prepared on 8 July 2019. It was last reviewed on 24 September 2020.