Students
Concerns and complaints
Find out how we can support you to raise, address and resolve your concerns.
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We are here to help you when things are not going right. Depending on the nature of your concern there will be different options and support available to you
Explore the options below to access the support that will work best for you.
If you're not sure which route is right for you, our support teams can help. Jump to information about support contacts.
Find your route
I have a concern or complaint about the University (including accommodation)
How to raise and resolve complaints relating to a service the University is providing or a member of University staff.
I have a concern or complaints about the behaviour of another student
How to raise and access support for complaints relating to the behaviour of another student.
I want to appeal an assessment decision
Information and guidance on appealing against an assessment decision.
Our approach to dignity and respect
The University is committed to social justice, fairness and providing an inclusive environment where everyone feels welcomed and valued. We aim to ensure that all our students and staff can reach their full potential in a diverse and supportive community. Everyone at the University has a right to dignity and respect, and a responsibility to uphold it. All forms of misconduct are unacceptable.
Read more about our approach to dignity and respect, and our Student Behaviour and Disciplinary Policy, on our dedicated page.
Our approach to dignity and respect
I'm not sure which route is right for me. Who can I speak to?
If you are not sure who to seek support from or where to raise a concern, you can contact the University's Student Casework team. They can advise you on next steps and the options available to you.
Contact them by emailing casework@yorksj.ac.uk.
The Students' Union can provide independent advice and support. More information about the support they can offer and how to get advice can be found on the Students' Union website.
The University offers a range of support services that you can access to help you manage your wellbeing. More information can be found on the Student Hub.
