Students
Student Hub
Access support, help and guidance during your time as a student through our Student Hub
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The Student Hub provides a single point of contact and source of information for student support services across York St John University.
Through the Student Hub you can access self-help information pages, make enquiries, and book support sessions with specialist staff.
The Student Hub provides support for all areas of your student experience, including:
- Accommodation
- Apprenticeships
- Careers
- Chaplaincy
- Concerns and complaints
- Disability and inclusion
- Exams and assessment procedures
- Finances and funding advice
- Graduation
- IT support
- Library
- Placements
- Student safety
- Specialist support
- Student Health Centre
- Study Abroad and global opportunities
- Study skills
- Timetable
- Visas and international student support
- Wellbeing and welfare
- Your course
- Your student record
How to use the Student Hub
Search our library of help pages
Our online Student Hub portal includes a searchable library of help pages. These cover support topics from all of our student services and are a great place to start when you are looking for information.
The video below shows you how to use the Student Hub to find the answers to your questions.
Ask for help
If you need help and can't find answers in our Student Hub portal, you can make an enquiry online, in person or by phone.
Our HELP (Here to Empower, Listen and Provide) team will be your first point of contact for any questions or support requests you have. The team is made up of staff from across our support services. They will also be able to pass your query on to specialist staff, giving you access to specialist support when you need it.
The HELP team are available Monday to Friday, 9.00am to 6.00pm. You can make an enquiry in person by visiting the Student Hub enquiry desk in the Holgate building (York campus) or Floor 3 (London campus). You can also speak to a member of the team by calling 01904 876 500.
You can submit an online enquiry through the Student Hub portal at any time. To submit an enquiry, you need to log in using your York St John University username and password.
The video below shows you how to use the Student Hub to ask for help.
Book an appointment
You can book appointments with our support teams through the Student Hub online portal.
To book an appointment, you need to log in using your York St John University username and password.
The video below shows you how to use the Student Hub to book an appointment.
