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Borrowing, reserving, and returning Library resources

Information about our Click and Collect service, borrowing and returning items.

For laptops, iPads, and audio-visual (AV) equipment, please see Booking iPads and other media equipment.

Click and Collect service

This service has been set up to allow York St John students, staff, and partners to borrow books or DVDs from the library while minimizing the risk posed by COVID-19.

The turnaround time for items requested via Click and Collect is 72 hours from the point that a book becomes available. The service may be subject to changes at short notice and is dependent on staff availability. 

If you are unable to travel to campus due to issues related to COVID-19, live outside York City or are registered for our Accessibility Support service, you may be eligible for postal loans.

How it works

Search the Library catalogue

Start by searching the library catalogue. In most cases ebooks are accessible instantly and we recommend using ebook versions of our books where these are available.

Reserve your item

If there is no electronic version available, click the Reserve button to place a reservation on the item.

Collection notification by email

If the item is available for loan it will be picked by our staff and made available for collection. You will receive an email notification when it is ready to collect. Please do not travel to the Library until you have received your email notification.

If the item is out on loan, you will have to wait until it is returned and has been through a 72-hour quarantine period. Then library staff will process your reservation and you will receive an email notification that it is ready to collect. If more than one person reserves the same item, you will be placed in a queue.

Collect your item

You have 1 week to collect your items from Fountains Learning Centre. Please check our opening hours for information on when you can do this. You will need to bring your Library card or student card and use the self-service kiosk to check them out.

Loan lengths, renewals and borrowing limits

All loanable books:

  • Can be borrowed for 2 weeks
  • Are automatically renewed every 7 days unless a reservation is placed on the item (at which point you will be notified it must be returned).

After an item has been renewed 26 times, you will also be asked to return the item to the Library.

The total number of items you can borrow depends on your borrower status:

Borrower Group


Undergraduates (including UG short courses)


Taught Postgraduate Students


PhD Students and University Staff


FE College Students on a YSJ-validated course (including York College)


External Borrowers (including NHS staff)


You can find out what items you have out, when they are due, and how many renewals you have left by checking your Library Account.

Returning Resources

If an item is requested or has reached the limit of 26 renewals, you will be asked to return that item. You can do this on the York campus using our book return box just inside the entrance to the Library.

If you are not able to travel to our campus to return items, and are in the UK, you can send us your books for free:

  • Go to, enter your email address and generate a label
  • Package up your books, attaching the label carefully to the package
  • Note that packages will only be accepted up to 10kgs and 60cm x 50cm x 50cm
  • Take your package to any CollectPlus location and send it back to us
  • Do not forget to keep your receipt, you will need this as evidence of your return.

All returned items will go into quarantine for 72 hours before they are returned to the shelves.

If you have difficulty returning items, please ask for assistance at the Service Desk. Phone us on 01904 876 696, or email us at

Overdue or Lost Resources

Please note that fines are suspended for the duration of the current government lockdown announced on 4 January 2021.

If items are not returned by their due date, you will receive overdue notices via email, and you will be charged £1.00 per day per item.

Please be aware that accruing fines of £10.00 or more will suspend your borrowing privileges. However, you can clear fines quickly and easily. Where fines total £2.00 or more, payments can be made online using your library account – just navigate to the Charges tab.

If items aren’t returned within 14 days of their due date, you will be invoiced for the replacement costs and any accrued fines. Instead of paying replacement costs, you may provide a replacement copy that is:

  • An equivalent volume to the missing title, either the same edition or a later one
  • In good condition (no annotations, highlighting, physical damage,)
  • An edition by the same publisher as the original
  • Not one previously in stock at other academic libraries or colleges that has their identification stamps or labels still on it.

Please note: You are sent reminders and notices via email, so it is important to keep us informed of any changes to your email address.

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