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Wellbeing support

If you need help now

What to do if you are a York St John student who needs help right now.

Our University wellbeing team is not an emergency service and not a 24/7 service.

We offer support as quickly as we can to students who register with our team, but there may be a waiting time to see us.

If you are a student who is concerned that you might harm yourself, or if you are in any situation in which you are facing an imminent life-threatening situation, you need to contact an emergency or crisis support service instead.

Below are details of the main emergency and crisis support services. Unless it says otherwise, these are open 24 hours a day, every day:

  • 999 – You can always telephone 999 in an emergency.

  • Crisis Team in York – If you are in York, you can telephone your local crisis service on 0800 0516 171. If you live outside of York, find local crisis support services on the NHS website. If a health professional has already given you a Crisis Line number, call it.

  • Hospital – You can make your way to any hospital which has an Accident and Emergency (A&E) Department. It might help to ask someone to accompany you. The NHS Accident and emergency services search will help you find your nearest hospital. If you are in York, this is:

    York Hospital
    Emergency Department (A&E)
    Wigginton Road
    Clifton
    York YO31 8HE

    Tel: 01904 726 042

  • Samaritans – You can telephone Samaritans on 116 123 or send an email to jo@samaritans.org. If you need a response immediately, it's best to call on the phone. This number is free to call, and you don’t have to be suicidal to call. Find out on the Samaritans website whether you live near a Samaritans branch which you can visit to talk, face-to-face.

  • Your GP/medical practice – Contact the GP/medical practice at which you are registered and ask for an urgent appointment.

  • Security – If you are on campus or living in university owned accommodation, we have a 24/7 Security team that you can contact. To contact on campus security, telephone 01904 876 444.

  • Your hall of residence – If you are live in halls of residence not owned by YSJ, you may have been given details of how to contact a duty member of staff out-of-hours.

  • Other organisations, including PAPYRUS and Student Minds, offer helpful resources and support services, some of which are only available at certain times of the day.

Please do not forget the importance of talking to someone you trust. Let family or friends know what's going on for you. They may be able to offer support and help keep you safe. There's no right or wrong way to talk about suicidal feelings – starting the conversation is what's important.

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