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Wellbeing support

Care first

A confidential service providing information, advice and support on both emotional and practical issues.

The service is currently open to all students at York St John University and is available 24 hours a day, 7 days a week.

Call 0800 174 319 or visit the Care first website. You will need to log in to the website using the following details:

  • Username: yorkstudents
  • Password: university

Care first website

On the Care first website you will find a wide range of resources on personal issues such as:

  • Relationships
  • Finances
  • Bereavement and loss
  • Stress
  • Fitness
  • Mental health.

If you cannot find the answer to your questions in the online resources, you can talk to an Information Specialist or Counsellor.

Information Specialists

These expert advisors are trained by Citizens Advice. They can help you with a wide range of issues that affect daily life. The service is confidential and free of charge. 


Counsellors are available 24 hours a day, 7 days a week. They offer support, advice and counselling on any personal issues. All Counsellors are professionally qualified and accredited by the British Association for Counselling and Psychotherapy (BACP). 

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