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Repairs and maintenance

How to report a repairs and maintenance issue in university or private accommodation.

Coronavirus (Covid-19) service update

When you report a maintenance issue we will ask whether you or anyone in your flat is showing symptoms. Urgent maintenance issues will be addressed but you may need to wait for less urgent problems to be dealt with. 

University accommodation

We are responsible for providing you with secure accommodation, which includes maintaining the property and sorting out any maintenance issues. You will be asked to confirm whether or not anyone in the flat is displaying symptoms. All urgent items will be addressed but you may be asked to wait for less urgent problems to be dealt with.

Planned maintenance

From time to time staff or contractors will need access to your flat or room to inspect the communal areas or for statutory planned maintenance, like fire alarm tests. We will give you advance notice of such visits.

Who to contact

Please report any maintenance issues to with your full name, accommodation details, a contact number and a detailed description of the maintenance issue.

In an emergency please contact the Security team on 01904 876 444 or 07885 201 182.

Contact details vary depending on your location and the nature of the issue:


General maintenance


Washing machines / tumble dryers

St John Central
01904 876666


0333 308000


Circuit Laundry:

01422 820 040 (lines open 8:30am-7pm)

City Residence, Limes Court, The Grange, Lord Mayor’s Walk – Garden Street
01904 876666


0333 308000



08000 546 546

University Managed Housing
01904 876660



If you believe that the issues in your accommodation have not been dealt with appropriately or are still unresolved then please contact our team.

Private accommodation

Your landlord should be your first point of contact. 

If you are having problems communicating with your landlord you can get advice and guidance from one of our Welfare Advisers by emailing

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