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Repairs and maintenance

How to report a repairs and maintenance issue in university or private accommodation.

Coronavirus (Covid-19) service update

When you report a maintenance issue we will ask whether you or anyone in your flat is showing symptoms. Urgent maintenance issues will be addressed but you may need to wait for less urgent problems to be dealt with. 

University accommodation

We are responsible for providing you with secure accommodation, which includes maintaining the property and sorting out any maintenance issues. You will be asked to confirm whether or not anyone in the flat is displaying symptoms. All urgent items will be addressed but you may be asked to wait for less urgent problems to be dealt with.

Planned maintenance

From time to time staff or contractors will need access to your flat or room to inspect the communal areas or for statutory planned maintenance, like fire alarm tests. We will give you advance notice of such visits.

Who to contact

The accommodation office is open Monday to Thursday from 9:00am to 5:00pm and on Friday from 9:00am to 4:30pm.

In an emergency please contact the Security team on 01904 876 444 or 07885 201 182.

Contact details vary depending on your location and the nature of the issue:

Location

General maintenance

Internet

Washing machines / tumble dryers

Percy’s Lane, St John Central

repairs@yorksj.ac.uk
01904 876666

 

Optify:
care@optifyyourworld.com
0333 308000

 

Circuit:
0800 0377817

01422 820 040 (lines open 8:30am-7pm)

City Residence, Limes Court, The Grange, Lord Mayor’s Walk – Garden Street

repairs@yorksj.ac.uk
01904 876666

 

Optify:
care@optifyyourworld.com
0333 308000

 

Goodman Sparks:

0114 2589614

University Managed Housing

If you believe that the issues in your accommodation have not been dealt with appropriately or are still unresolved then please contact our team.

Private accommodation

Your landlord should be your first point of contact. 

If you are having problems communicating with your landlord you can get advice and guidance from one of our Welfare Advisers by emailing wellbeing@yorksj.ac.uk.

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