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Your home

We provide support and advice on your accommodation during your time with us.

Your safety is our main priority and we are here to support you.

Our accommodation is open as normal, based on the latest government advice. Your flatmates are your household.

We all need to work together to keep each other safe. We can do this by:

Keeping our accommodation clean

We always deep clean and disinfect your room before you move in so you do not need to worry about it when you get here.

We will all play our part in keeping our accommodation clean. We will clean shared spaces such as entrances, stairwells and laundry rooms. You will need to keep your own room, kitchen and bathroom clean.

Self-isolating when needed

If you or one of your flatmates becomes unwell you will need to follow the latest government advice on self-isolation. You will need to self-isolate together as a household.

To help you we will:

  • Give you details of who to contact if you or your household need to self isolate
  • Make sure you have the supplies you need for the first 2 to 3 days
  • Provide details of food delivery options.

You can also contact the wellbeing team and medical practice for online support.

Checking the latest advice for visitors

You will be allowed visitors to your flat but you will need to follow public health advice. Make sure you check the government website before inviting someone to visit.

Get in touch

Students in university accommodation

Our team are available throughout the week by email or at our virtual drop in. The full details of our opening hours, who is available and when are in the table below. The table also includes the link to join our virtual drop in.

DayContact the Accomodation Office
Monday to Thursday

We are available from 9:00am to 5:00pm. You can contact us by emailing 

You can also join our virtual drop ins on Microsoft Teams:

  • 10:00am to 12:30pm
  • 1:30pm to 4:00pm

We are available from 9:00am to 4:30pm. You can contact us by emailing 

You can also join our virtual drop ins on Microsoft Teams:

  • 10:00am to 12:30pm
  • 1:30pm to 4:00pm
Saturday and Sunday

The Accommodation Office is closed.

For repairs and maintenance, you can contact us Monday to Friday, 9:00am to 5:00pm:

The Porters team remain open for any post or key related issues. They are available: 

  • Monday to Friday, 7:00am to 7:30pm
  • Saturday, 8:00am to 12:00pm. 

The Security Team are available 24 hours a day, 7 days a week for emergencies or urgent out of hours maintenance issues. You can contact them via:

Students in private rented accommodation

For advice and support email the wellbeing team on

Managing your home

Repairs and maintenance

How to report damage, faults and other maintenance issues.

Report an issue

How to report issues with your student home.


What to expect at an inspection.

End of tenancy

Key dates and information about moving out of student accommodation.

Tips and advice

Energy use

Tips for keeping your energy use down.

Commuting students

Tips and advice for commuting students.

After first year

House hunting tips and information on returning to university accommodation.

Living with others

Tips on making and maintaining healthy relationships with others.

Additional support

Apply for council tax exemption

How to apply for a student exemption on your council tax.

Apply for a parking permit

How to apply for a university parking permit.

The Student Accommodation Code

We are registered to The Student Accommodation Code.

The Code protects your rights to safe, good quality accommodation and ensures you get the best out of your time living here.

It outlines everything students can expect from our accommodation as well as your responsibilities as a tenant.

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