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Your home

We provide support and advice on your accommodation during your time with us.

Your safety is our main priority and we are here to support you.

We know these are difficult times and you may have concerns about moving away from home but we are here to help to settle in.  

Our accommodation will be open as normal in September, based on the latest government advice. When you move into your student accommodation your flatmates will become your household.

We all need to work together to keep each other safe. We can do this by:

Keeping our accommodation clean

We always deep clean and disinfect your room before you move in so you do not need to worry about it when you get here.

We will all play our part in keeping our accommodation clean. We will clean shared spaces such as entrances, stairwells and laundry rooms. You will need to keep your own room, kitchen and bathroom clean.

Self-isolating when needed

If you or one of your flatmates becomes unwell you will need to follow the latest government advice on self-isolation. You will need to self-isolate together as a household.

To help you we will:

  • Give you details of who to contact if you or your household need to self isolate
  • Make sure you have the supplies you need for the first 2 to 3 days
  • Provide details of food delivery options.

You can also contact the wellbeing team and medical practice for online support.

Checking the latest advice for visitors

You will be allowed visitors to your flat but you will need to follow public health advice. Make sure you check the government website before inviting someone to visit.

Get in touch

Students in university accommodation

For advice and support email

In an emergency contact the Security Team 24 hours a day on 07885 201 182 or 01904 876 444.

You can also get in touch with your Residential Support Assistant (RSA). Our RSAs are current students and  live on site to provide support for you. They know the city and university really well and can help you with any queries.

Students in private rented accommodation

For advice and support email the wellbeing team on

Managing your home

Repairs and maintenance

How to report damage, faults and other maintenance issues.

Report an issue

How to report issues with your student home.


What to expect at an inspection.

End of tenancy

Key dates and information about moving out of student accommodation.

Tips and advice

Energy use

Tips for keeping your energy use down.

Commuting students

Tips and advice for commuting students.

After first year

House hunting tips and information on returning to university accommodation.

Living with others

Tips on making and maintaining healthy relationships with others.

Additional support

Apply for council tax exemption

How to apply for a student exemption on your council tax.

Apply for a parking permit

How to apply for a university parking permit.

The Student Accommodation Code

We are registered to The Student Accommodation Code.

The Code protects your rights to safe, good quality accommodation and ensures you get the best out of your time living here.

It outlines everything students can expect from our accommodation as well as your responsibilities as a tenant.

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