Students
Your home
We provide support and advice on your accommodation during your time with us.
Your safety is our main priority and we are here to support you.
Our accommodation is open as normal, based on the latest government advice. Your flatmates are your household.
We all need to work together to keep each other safe. We can do this by:
Keeping our accommodation clean
We always deep clean and disinfect your room before you move in so you do not need to worry about it when you get here.
We will all play our part in keeping our accommodation clean. We will clean shared spaces such as entrances, stairwells and laundry rooms. You will need to keep your own room, kitchen and bathroom clean.
Self-isolating when needed
If you or one of your flatmates becomes unwell you will need to follow the latest government advice on self-isolation. You will need to self-isolate together as a household.
To help you we will:
- Give you details of who to contact if you or your household need to self isolate
- Make sure you have the supplies you need for the first 2 to 3 days
- Provide details of food delivery options.
You can also contact the wellbeing team and medical practice for online support.
Checking the latest advice for visitors
You will be allowed visitors to your flat but you will need to follow public health advice. Make sure you check the government website before inviting someone to visit.
Get in touch
Students in university accommodation
Our team are available throughout the week by email or at our virtual drop in. The full details of our opening hours, who is available and when are in the table below. The table also includes the link to join our virtual drop in.
| Day | Contact the Accomodation Office |
|---|---|
| Monday to Thursday |
We are available from 9:00am to 5:00pm. You can contact us by emailing accommodation@yorksj.ac.uk You can also join our virtual drop ins on Microsoft Teams:
|
| Friday |
We are available from 9:00am to 4:30pm. You can contact us by emailing accommodation@yorksj.ac.uk You can also join our virtual drop ins on Microsoft Teams:
|
| Saturday and Sunday |
The Accommodation Office is closed. |
For repairs and maintenance, you can contact us Monday to Friday, 9:00am to 5:00pm:
- In university halls of residence, please email repairs@yorksj.ac.uk
- In university managed houses, please email UMH.helpline@yorksj.ac.uk
The Porters team remain open for any post or key related issues. They are available:
- Monday to Friday, 7:00am to 7:30pm
- Saturday, 8:00am to 12:00pm.
The Security Team are available 24 hours a day, 7 days a week for emergencies or urgent out of hours maintenance issues. You can contact them via:
- security@yorksj.ac.uk
- 01904 876 444
- 07885 201 182
Students in private rented accommodation
For advice and support email the wellbeing team on wellbeing@yorksj.ac.uk.
Managing your home
Repairs and maintenance
How to report damage, faults and other maintenance issues.
Report an issue
How to report issues with your student home.
Inspections
What to expect at an inspection.
End of tenancy
Key dates and information about moving out of student accommodation.
Tips and advice
Energy use
Tips for keeping your energy use down.
Commuting students
Tips and advice for commuting students.
After first year
House hunting tips and information on returning to university accommodation.
Living with others
Tips on making and maintaining healthy relationships with others.
Additional support
Apply for council tax exemption
How to apply for a student exemption on your council tax.
Apply for a parking permit
How to apply for a university parking permit.
The Student Accommodation Code
We are registered to The Student Accommodation Code.
The Code protects your rights to safe, good quality accommodation and ensures you get the best out of your time living here.
It outlines everything students can expect from our accommodation as well as your responsibilities as a tenant.