We provide support and advice on your accommodation during your time with us.
To speak to a member of the accommodation advice team you can call 01904 876660 or email firstname.lastname@example.org.
In an emergency, the Security Team can be contacted 24 hours a day on 07885 201 182 or 01904 876 444.
Coronavirus (COVID-19) advice and guidance: who to contact
Students in private accommodation
If you are staying in private rented accommodation and require support and advice, please email the Welfare and Wellbeing Team.
Students in university accommodation
If you are staying in University accommodation and require support and advice, please email the Accommodation Team.
The Student Accommodation Code
We are registered to The Student Accommodation Code.
The Code protects your rights to safe, good quality accommodation and ensures you get the best out of your time living here.
It outlines everything students can expect from our accommodation as well as your responsibilities as a tenant.
Campus and Residential Services Team
The Campus and Residential Services Team (CRS) live at each site to help provide a safe, supportive and inclusive living environment.
All members of the CRS team are students so if you’re struggling a little with the transition to University the chances are they’ve been through it too.
The CRS team have created Love Where You Live! which gives you the chance to get involved with your accommodation, and keep up to date with the latest information via magazines, events and campaigns.
You can also follow the CRS team on social media:
Managing your home
Repairs and maintenance
How to report damage, faults and other maintenance issues.
Report an issue
How to report issues with your student home.
What to expect at an inspection.
End of tenancy
Key dates and information about moving out of student accommodation.
Tips and advice
Tips for keeping your energy use down.
Tips and advice for commuting students.
After first year
House hunting tips and information on returning to university accommodation.
Living with others
Tips on making and maintaining healthy relationships with others.
Apply for council tax exemption
How to apply for a student exemption on your council tax.
Apply for a parking permit
How to apply for a university parking permit.