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News article

Student Satisfaction at York St John University rises to 27th place in England

Published: 03 July 2019

  •   Staff
  •    Students
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National Student Survey 2019

The NSS, carried out by the Office for Students on behalf of the UK funding and regulatory bodies, is one of the biggest student surveys in the world. Following an increase of seventeen places since last year’s results, the University is now 27th out of 122 Higher Education Institutions in England for overall student satisfaction.

Based on responses from over 330,000 students nationwide, the University achieved a score of 86% for overall satisfaction in this year’s NSS, comfortably exceeding the average for English universities.

The 2019 NSS questioned UK undergraduates on a range of aspects of their experience at university including teaching, academic support and learning resources. Students at York St John responded with scores well over 90% for many of their academic courses and higher than average satisfaction on 23 of the 27 measures used, including those associated with assessment, feedback and academic support from tutors.

Professor Karen Stanton, Vice Chancellor of York St John University praised staff for the outstanding results, saying:

“We place student satisfaction at the heart of everything we do at York St John and these NSS results reflect significant dedication and hard work from staff across the whole University. I’m delighted to see that our students have responded positively as a result of the time, effort and resources we’ve committed to providing a supportive and personalised approach to learning.

“We’re seeing consistent rises in our NSS scores each year that echo the positive impact on areas we’ve focused on and I am hugely proud of staff and students at York St John for this fantastic outcome.”

Across the UK, 72% of eligible students from 403 universities, colleges and private providers took part. The response rate at York St John University was 76%.

The results of the survey are used by universities, colleges, and student unions to drive improvements across multiple areas of students’ academic experience and information on the 2019 National Student Survey can be found on the Office for Students website.

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